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Front Office Manager

Posted November 27, 2022

Holiday Inn Express New York City Chelsea
New York, NY
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About This Job

Overview

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Express New York City Chelsea

232 West 29th Street
New York, NY 10001

(212) 695-7200

228 Room Hotel

www.ihg.com

Managed By

HHM

Our Hotel

The Holiday Inn Express NYC - Chelsea hotel's location places you near major businesses and top attractions, while enjoying everything from free high-speed Internet access to a Fitness Center and a delicious, hot breakfast, which features our signature cinnamon rolls. Our newly refreshed hotel provides you with everything you need to stay in touch with the office, such as a Business Center that features computer access, copy and print services. In addition, our hotel is located just a short walk from Penn Plaza and the new Hudson Yards Development which hosts many of the area's businesses and major corporations. Leisure travelers are also sure to enjoy our prime location and great deals, as our hotel is close to the greatest attractions the city has to offer. We're just two blocks from Madison Square Garden, a half-mile from the Empire State Building, a few short blocks to the Highline Park and a mile from Rockefeller Center, Times Square, and the Theatre District.