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Server - Drago's

Posted September 1, 2022

Hilton Jackson
Jackson, MS
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About This Job

ESSENTIAL FUNCTIONS

Check station before, during and after shift for proper set-up and cleanliness; Roll flatware,

check cleanliness of glassware, and plates. Complete opening, running, and closing side work

required per shift. Maintain cleanliness of restaurant and assist in general and deep cleaning

work assignments.

Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant

promotions for guest awareness.

Record the details of the order from the guests, repeating the order to the guest to check for

accuracy. Input the order into the Point of Sale computer to inform the kitchen of the particulars

in the order being placed

Receives cash from guests, makes any change needed, verifies validity of charges, records

charges, and insures vouchers are properly executed, in order to balance all monies. Must

accurately complete paperwork at the end of the night.

Assist food runners retrieve food orders from kitchen, confirm its accuracy, lift and deliver to

guest along with appropriate condiments. Assist in running oysters from oyster bar, confirm

accuracy, lift, and deliver to guest along with appropriate condiments. Abide by all State,

Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors

and intoxicated guests.

Replenish beverages as necessary and check with guests for overall satisfaction; Pre-buss all

tables in assigned section.

Market and serve upon request any dessert items or specialty coffees.

Ascertain guest satisfaction and present the check. Process check per hotel procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of

the following supportive functions, with the percentage of time performing each function to be solely determined

by the supervisor based upon the particular requirements of the company.

Perform any general cleaning tasks using standard cleaning products as assigned by supervisor to adhere

to health standards.

Assist the bus persons in clearing and resetting the tables.

Perform all assigned side work to include replenishing condiments and restocking side stands

Perform other duties as requested, such as answering telephone, handle special guest request, and greet

and seat guest according to guidelines.

Attend required meetings/training sessions.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate

that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must have basic knowledge of food and beverage preparation, service standards, guest relations, and

etiquette.

Knowledge of the appropriate table settings, flatware, and menu items.

Ability to read, write and speak the English language sufficient to understand menus, special promotions,

record orders, and communicate with guest to explain and record orders.

Ability to remember, recite and promote the variety of menu items.

Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis

throughout shift.

Ability to operate beverage and toast equipment.

Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the

check.

Ability to effectively deal with internal and external customers and staff, some of whom will require high

levels of patience, tact, empathy, and diplomacy to diffuse anger, collect accurate information, and resolve

conflicts.

Ability to remain calm and alert during critical situations and to adjust quickly to changing conditions in the

restaurant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Jackson

1001 East County Line Road
Jackson, MS 39211

(601) 957-2800

278 Room Hotel

www3.hilton.com

Managed By

Luxury Accomodations in Jackson

The Hilton Jackson hotel offers classic elegance and exemplary customer service in the heart of Mississippi. Conveniently located at Interstate 55 and County Line Road, the hotel is just 13 miles from the Jackson-Evers International Airport. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as the 24-hour business center.