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Guest Service Agent

Part-time

Posted October 2, 2022

Holiday Inn Norwich
Norwich, CT
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Norwich

10 Laura Boulevard
Norwich, CT 06360

(860) 889-5201

135 Room Hotel

www.ihg.com

Managed By

HHM

Our Hotel

Welcome to the Holiday Inn Norwich, the hotel raises the bar on lodging for business and leisure travelers with inviting accommodations, unmatched hospitality and a wealth of guest friendly services. Visitors will enjoy close proximity to attractions like Mohegan Sun Casino, Foxwoods Casino and Mystic Connecticut plus several enticing beaches.

Each of our 135 modern guest rooms provides a myriad of amenities, including flat-screen TV's with premium channels, mini-refrigerator, sofa bed, microwave, and complimentary Wi-Fi. Guests will enjoy everything from fresh baked cookies at check-in, an indoor swimming pool and fitness center to meeting rooms and complimentary transportation to nearby Mohegan Sun Casino. We invite our guests to join us for breakfast at Rendezvous, our on-site restaurant with a variety of menu items to start their day off right. For lunch and dinner, they'll want to eat at our Scorzz Sports Bar & Grill!