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Guest Services Agent

Free Parking, Meals, Dry Cleaning, EC Bonus Plan, Excellent Benefits (Including Generous Time Off Policy), Hotel Discounts, 401k

Posted January 27, 2023

DoubleTree by Hilton Hotel Jacksonville Riverfront
Jacksonville, FL
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Seeking Guest Services Agent to deliver extraordinary service to our guests. If you are a highly motivated team player & seeking an enriching career with an insatiable desire to make a different - we want to hear from you. Come be a part of the OTH Hotels Resorts Family!

About This Job

hos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.

When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family, and welcomes you with open arms?

At Our Town Hospitality, Our Town is your home.

We are looking to grow our family with the addition of a guest service agent.

Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties.
Guest Service Agent Responsibilities:

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

Our Company is an equal employment opportunity employer and will not discriminate, or retaliate against any employee or applicant in any manner prohibited by applicable federal, state, or local laws.

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About this Employer

DoubleTree by Hilton Hotel Jacksonville Riverfront

1201 Riverplace Boulevard
Jacksonville, FL 32207

(904) 398-8800

293 Room Hotel

doubletree3.hilton.com

At A Glance

Located in the vibrant downtown area on Southbank of St. John's River, DoubleTree by Hilton Jacksonville Riverfront offers a modern experience for the discerning business or leisure traveler. This top pick among hotels in Jacksonville, FL has 293 upscale accommodations; multiple dining options, including Ruth’s Chris Steak House; a new connectivity zone to keep business travelers linked in; Hilton Honors Digital Key technology; an expanded Precor fitness studio, and large riverfront pool and sundeck.

Meeting and event planners appreciate the sprawling event space at our Downtown Jacksonville hotel, comprising 12,000 square feet for up to 500 guests. Ideal for out-of-town wedding guests and conference attendees, DoubleTree is a conveniently located hotel near the Jacksonville airport, situated just 15 miles from Jacksonville International Airport (JAX).

  • Riverfront hotel in downtown Jacksonville, near shops, dining and historic attractions
  • Beautiful guest rooms and suites with walk-out balconies offering exceptional views
  • Two restaurants and a lounge, including Ruth's Chris Steak House
  • 12,000 sq. ft. meeting and event space including a ballroom and riverside terrace
  • 24-hour fitness center, outdoor swimming pool and terrace with loungers and tables