Within Wind Creek, the Teleservices Agent is the first point of contact and sets the tone for all guest experiences. The Teleservices Agent works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all Wind Creek properties. The Teleservices Agent utilizes multiple systems to provide information to callers. Agents will also identify and take action for any opportunities to sell and book reservations at the Wind Creek properties. These individuals actively promote the properties and amenities on each call to leave the caller with as much information about Wind Creek Hospitality as possible. The Teleservices agent represents the company positively by providing a warm greeting, maintaining a positive upbeat tone throughout all calls and checking for satisfaction before ending each call.
Our genuine engagement and positive energy provides guests an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Job Requirements: (please ensure you meet the listed requirements prior to applying)
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
* Not available at every location