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Front Office Receptionist

Posted September 9, 2022

Hotel Retlaw
Fond du Lac, WI
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Front Office Receptionist boutique hotel in Downtown Fond du Lac, WI

Compensation

15.00

About This Job

Who this job will appeal to

This job will be appealing to an individual who loves to interact with guests and provides professional and positive service to everyone they meet.

Why you will enjoy this job

You will enjoy this because it will provide you the opportunity to meet people and work with an amazing team!

What you will be doing

GENERAL PURPOSE

Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next reservation.
  • Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful, and courteous demeanor at all times.
  • Performs other duties as assigned, requested, or deemed necessary by management.
  • Processes all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
  • Cover desk from 3:00pm to 11:00pm with two days off per week coverage includes weekends and holidays.

The ideal candidate for this position

JOB QUALIFICATIONS

  • Knowledge
    • Must have high school graduate-level mathematical aptitude, know standard cash handling procedures, and have knowledge of computerized cash register systems.
    • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.
  • Skills
    • Must have vision ability to read written communication and computer screen.
    • Must have hand and finger dexterity to operate a computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
  • Abilities
    • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
    • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
    • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 
  • Education/Formal Training 
    • High School diploma or equivalent 
  • Material/Equipment Used 
    • Standard office equipment including but is not limited to telephone, copier, cash register, PC, fax machine, and PBX machine.
  • Environment 
    • Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
  • Hours: Hours vary based on need. This candidate would be able to work 3 evening shifts from 3:00 pm to 11:00 pm and 2-night auditor shifts (compensation increase for coverage) from 11:00 pm to 7:00 am. Weekend and holiday availability are required.

Benefits

  • Medical, Dental, Vision, Life, AD&D, Hospital, Short-Term & Long Term, and Accident Insurance
  • 401k
  • Vacation and Sick Time Off
  • Free associate meals and parking
  • Discounts at Hotel Retlaw outlets
  • Discounts at Wyndham, Caesar Palace Hotels & Resorts, and Greenwood Hospitality Management Properties throughout the US
  • Planet Fitness Membership discount

*Some benefits are only eligible to full-time Ambassadors.

Greenwood Hospitality Management is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. If you need assistance, please contact humanresources@thehotelretlaw.com.

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About this Employer

Hotel Retlaw

1 North Main Street
Fond du Lac, WI 54935

(920) 204-0400

121 Room Hotel

www.thehotelretlaw.com

Our Hotel

Discover Hotel Retlaw, the perfect choice among hotels in Fond du Lac. We feature warm and welcome hospitality through personalized service. Step through our doors in the heart of downtown Fond du Lac and be immersed in the distant echoes of another era.

Hotel Retlaw has been restored to its former historical significance with a remarkable renovation completed in 2019. While the hallmark aesthetics of our property remain, contemporary elements can be found throughout, including stylish and unique décor.

About the company

At Greenwood Hospitality we believe in our culture “The Greenwood EFFECT” because it is everything we are made of: Engaged, Fun, Flexible, Equipped and Empowered, Community and Trust. We believe that forward-thinking, redefining excellence and partnership on all levels is our key to success. Our team members (a.k.a. Ambassadors) are our greatest asset and the heartbeat of our organization.

Hotel Retlaw strives to cultivate and attract talent that can provide positive guest services and works to assist and help colleagues to accomplish goals

Why people like to work here

Our Ambassadors are offered many benefits while being a part of the Greenwood Hospitality team. The following is a list of some of the benefits our Ambassadors enjoy access:

  • Medical, Dental, Vision, Life, AD&D, Hospital, Short-Term & Long Term, and Accident Insurance
  • 401k
  • Vacation and Sick Time Off
  • Free associate meals and parking
  • Discounts at Hotel Retlaw outlets
  • Discounts at Wyndham, Caesar Palace Hotels & Resorts, and Greenwood Hospitality Management Properties throughout the US
  • Planet Fitness Membership discount

    *Some benefits are only eligible to full-time Ambassadors.