Posted September 7, 2022The Ritz-Carlton New York, Central Park
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
|At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.|
The Ritz-Carlton New York, Central Park hotel offers all the elegance and charm of a private home in the heart of New York City. This award-winning Manhattan luxury hotel features 259 lavishly-appointed guest rooms, including 47 luxury hotel suites, and The Ritz-Carlton Club® Lounge experience for guests seeking a heightened level of comfort and privacy. In addition to superlative service and intimate surroundings, The Ritz-Carlton Club® Lounge serves five delectable culinary offerings throughout the day.Premier among luxury Manhattan hotels, The Ritz-Carlton New York, Central Park offers luxurious hotel amenities and personalized service. Unwind with striking views over Central Park, or step out the doors to enjoy all the adventures that New York City has to offer when you stay at our luxury hotel in Manhattan. The Ritz-Carlton New York, Central Park is a Tier 5 property in The Ritz-Carlton Rewards.