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Promotions Specialist

Posted September 8, 2022

Palms Casino Resort
Las Vegas, NV
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About This Job

Working closely with the Promotions Manager and Coordinator. The Promotions Specialist is an on-call support position for Promotions Department. The primary responsibility of the position is to assist with various event details for the department. The Promotions Specialist are generally called-in to assist in preparation immediately before a promotion, guest services during an event and post event clean-up. The Promotion Specialists may also be called-in for general office support. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
  • Responsible for a variety of assigned administrative duties such as office support (use of multi-line phones, computer, fax, copier, etc.) ordering and stocking department and event supplies, maintaining inventory, schedule and maintain office equipment and office supplies, filing, drafting memos, and office runner.
  • Performs a variety of assigned event duties such as organizing and gathering event supplies, facilitating tournament registrations, credential assembly, scoring, data input and tournament play operations, communicating event information to internal and external guests, assisting with gift research, gift-wrapping, gift distribution, opening, maintaining and closing event files, greeting of guests, ticket collection, ushering, placement of décor/linens, delivery/pick-up of items, assist with event set-up and clean -up.
  • Supports Club Serrano with daily operations.  
  • Serves as public relations representative when on property. Exhibits a professional demeanor and willingness to assist Guests whenever requested.
  • Enforces the privacy of VIP Casino Guests and limits requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information.
  • Researches, responds, and provides event inquiry information to guests and Palms employees as needed, in addition provides general information and directions about casino, hotel, and local metropolitan area.
  • Acts as a liaison with all vendors, guests, employees, departments, and divisions on all event relevant matters.
  • Adheres to all department and property policies; works as directed and completes all work assignments in the time frame that are assigned and performs other job-related duties as assigned.
  • Protect the confidentiality of all company files, data, and documents under their immediate control.
  • Notifies Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
  • Responds to emergency situations, as necessary.
  • Perform all other job-related duties as requested.
  • This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
  • Maintains a thorough working knowledge of property and department policies and procedures and adhere to the attendance policy.


  • High school diploma or equivalent
  • Have strong understanding of Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
  • Must have strong problem-solving abilities, combined with a capacity to work independently, and make appropriate decisions without supervision.
  • Must be able to handle multiple projects at one time and to react well under pressure.
  • Must be able to interact well with internal and external customers and work as a team member.
  • Must be able to work flexible hours, including nights, weekends, and holidays.
  • Must present a well-groomed appearance.
  • Must be 21 years of age.
  • Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license


  • Previous experience working in similar resort setting

Physical Demands

  • Work is performed in an indoor office setting.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

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About this Employer

Palms Casino Resort

4321 W Flamingo Rd
Las Vegas, NV 89103

Telephone (866) 752-2236
Reservations (866) 752-2236

Casino Resort

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Palms Casino Resort is making history as the resort in Las Vegas fully owned and operated by a Native American Tribe. Palms Casino Resort reopens in Spring 2022 with two distinct towers with 700 hotel rooms and suites, a diverse mix of bars, restaurants, live entertainment venues and immersive lifestyle experiences across a 95,000-square-foot reimagined casino.

The resort also includes over 60,000 square feet of meeting and convention space, the 2,500-seat Pearl theater, a sprawling pool and spa area, a wedding chapel, the Brenden Palms 14-screen theater and nearly 600 units at Palms Place condominiums.

Palms Casino Resort is owned by The San Manuel Gaming and Hospitality Authority (“SMGHA”) an affiliate of the San Manuel Band of Mission Indians. Palms is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road. Palms is here to play!

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