Search 28,388 current hospitality jobs

Director of Training & Quality

Posted September 22, 2022

The Roosevelt
New Orleans, LA
Save this job

About This Job

Description

Director of Training & Quality Assurance

A Director of Training & Quality Assurance is responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Training & Quality Assurance, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
  • Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
  • Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
  • Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
  • Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
  • Assist with Human Resources functions, as needed

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Save this job

About this Employer

The Roosevelt

123 Baronne Street
New Orleans, LA 70112

(504) 648-1200

Follow us:

Managed By

Profile

Not all Hotels are re-created equal.

The moment you enter the block-long canopy of golden columns and crystal chandeliers, there’s little question that your stay will be anything short of grand.

One of the South’s first grand hotels, a $170 million historic restoration has returned The Roosevelt to its place as the premier luxury hotel in New Orleans and one of America’s grandest destinations. Now a part of the prestigious Waldorf Astoria Hotels & Resorts, this landmark combines elegant guest rooms, historic dining and entertainment venues with abundant and luxurious meeting spaces.

New indulgences like the world-famous Guerlain Spa make for a truly legendary experience in the heart of this remarkable city.

From our legendary past – where the famous and infamous, the royal and revered, the celebrity and the Sazerac have all starred – to our modern-day luxury and extraordinary accommodations and meeting spaces, The Roosevelt is the destination where memories begin.

Experience the premier luxury hotel in New Orleans, now part of the prestigious Waldorf Astoria Hotels & Resorts.

The Roosevelt New Orleans. We bring the world to our doors.