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Food and Beverage Operations Manager

Posted September 9, 2022

Sheraton Inner Harbor Hotel
Baltimore, MD
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About This Job

Additional Information

Primarily Banquets

Job Number

22137039

Job Category

Food and Beverage & Culinary

Location

Sheraton Inner Harbor Hotel, 300 S Charles St, Baltimore, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day To Day Operations
  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Monitors and maintains the productivity level of employees.
  • Verifies that all team members/supervisors understand the brand specific philosophy.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
  • Establishes and maintains open, collaborative relationships with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction result with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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About this Employer

Sheraton Inner Harbor Hotel

300 South Charles Street
Baltimore, MD 21201

(410) 962-8300

337 Room Hotel

www.starwoodhotels.com

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Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated 'ahhhh' of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Think of us for your next event or meeting. We'll help you plan an event that is perfectly tailored to your needs. After a long day of conferences or sightseeing, satisfy your appetite for local favorites at The Orioles Grille or enjoy a sumptuous meal at the classic Morton's, The Steakhouse.

We look forward to welcoming you to the refreshed Sheraton Inner Harbor Hotel, Baltimore’s premiere Sheraton at the Inner Harbor.