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Sales Manager

Posted September 15, 2022

Hyatt House Seattle/Bellevue
Bellevue, WA
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About This Job

JOB TITLE: SALES MANAGER

JOB SUMMARY

The Sales Manager is responsible for becoming familiar with all accounts in his/her market area and effectively maintaining those accounts while soliciting new accounts which impact hotel revenues. He/she is expected to actively develop superior service skills in dealing with clients, guests, and co-workers.

QUALIFICATION STANDARDS

Education & Experience

· Two (2) year or four (4) year college degree preferred.

· Experience in a hotel or related field preferred.

· High school diploma or equivalent required.

· Must have valid driver’s license for the applicable state.

· Must be fluent in English.

Physical Requirements

· Long hours sometimes required.

· Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Mental Requirements

· Must work well in stressful, high pressure situations.

· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests, co-workers and reports.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

· Must maintain composure and objectivity under pressure.

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

· Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES AND RESPONSIBILITIES

SERVICE ATTITUDE AND COMMUNICATION

· Maintain high standards of personal appearance and grooming, which include compliance with LodgeWorks dress code and wearing a name tag when working.

· Must be always friendly, attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.

· Comply at all times with LodgeWorks compliance standards and regulations to encourage safe and efficient hotel operations.

· Develop a team player attitude and lead by example for the good of the hotel.

· Attend guest functions willingly.

SALES & REVENUE RESPONSIBILITY

· In conjunction with the General Manager and/or Director of Sales, participate in regularly scheduled sales meetings which focus on the number of prospecting and existing calls to be made and the potential business results of these calls.

· Solicit assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance of the brand in the marketplace.

· Spend majority of time prospecting/cold calling for new accounts, thoroughly saturating existing accounts.

· Meet or exceed all established sales goals.

· Monitor production of all top accounts and evaluate trends within the marketplace.

· Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments (long-term business, short-term business, and leisure).

· Successfully perform the sales process (establishing rapport, qualifying, meeting needs, handling objections, and closing).

· Close a sufficient amount of new business from prospecting calls.

· Maintain a good working relationship with existing client base and explore ways to increase revenue from this base.

· Invite clients to the hotel for site tours, lunches, barbecues, etc.

· Meet and greet on-site clients.

· Assist in implementing special promotions relating to direct sales segments (parties, sales blitzes, etc.).

· Abide by prime time selling activities to optimize revenue generating activities.

· React to negative trends in the marketplace by implementing blitzes or special promotions.

· Develop extensive knowledge of the marketplace.

· Develop telemarketing/maintenance calls and trace appropriately.

· Accept the opportunity to change or give up established accounts for the good of the hotel.

· Participate in maximizing ADR and revenue through contributing in the rate mix meetings.

ADMINISTRATIVE RESPONSIBILITY

· Understand and utilize sales tracking program.

· Keep all files current and organized.

· Follow up on all requests in a timely manner.

· Carry through all assigned tasks within approved timeline.

GENERAL RESPONSIBILITY

· Be familiar with company sales policies and hotel rules, and hotel terminology.

· Maintain all compliance standards and regulations to encourage safe and efficient hotel operations.

· Participate in all-employee meetings, events and other functions required by management.

· Perform any other duties as requested by the General Manager.

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About this Employer

Hyatt House Seattle/Bellevue

3244 139th Avenue SE
Bellevue, WA 98005

(425) 747-2705

160 Room Hotel

www.hyatt.com

Managed By

Our Hotel

A modern and upscale hotel located near downtown Bellevue, WA, Hyatt House allows you to live your best life while on the road. Enjoy convenient access to I-90, the Microsoft Campus, and close proximity to major corporations such as Boeing, T-Mobile, and Samsung.  

  • Residentially inspired design
  • Indoor Pool and Whirlpool
  • Outdoor fire pit & alfresco patio
  • Fitness Center
  • 4 versatile event venues