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Reservation Coordinator

Highly competitive compensation, excellent benefits package, career advancement & professional development opportunities

Posted September 23, 2022

The Clift Royal Sonesta Hotel
San Francisco, CA
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The Reservation coordinator is an integral part of the unparalleled experience that The Clift Royal Sonesta is striving to provide our guests. This position works closely with the Sales, Revenue and the Rooms Division. Very competitive rate of pay, benefit package and set schedule.


Highly competitive compensation, excellent benefits package, career advancement & professional develop

About This Job

Reservation coordinator

Job Description Summary

The Reservations Coordinator will coordinate all hotel reservations, both transient and group. Build/enter Rooming lists, individual reservations in all systems. The Reservation Coordinator is an integral member and will be responsible for managing the Passkey systems and CeloPay systems and monitor the guest reservation email account. This role will work closely with the Director of Sales, Director of Revenue, Director of Front Office and Sales and Services managers. Ideal candidate must own the position, handle consistent work load, multi-task while prioritizing duties and show strong initiative.

Job Description: Key Job Functions

  • Maintain a high level of attention to detail and accuracy of data input.
  • Manage the Passkey system
  • Monitor third party websites for pre-arrival special requests and questions and take the appropriate actions to insure guest’s delivery.
  • Utilize systems related to your job functions including but not limited to  OPERA, Synxis, Passkey, third party housing sites.
  • Monitor reservation email queries and comments and address appropriately.
  • Enter reservations via email and phone from Business Travel Manager pertaining to special corporate accounts.
  • Enter group blocks and rooming lists into all necessary reservation and PMS systems and communicate group information to the front office.
  • Coordinate billing and securing method of payment for group and transient reservations using the CeloPay system
  • Follow through and detail every group master or transient reservation.  Build group blocks to deploy the standard business strategy for each group type (call-in, rooming list, wedding, etc.).  Manage inventory, keeping it in sync between Opera and Synxis.  Setup and manage reservation links and test prior to sending to Service Managers and/or Meeting Planners.  Manage rooming lists.  Manage primary inventory to ensure room availability above the blocks is available to generate upsell revenue.  Make, modify and cancel reservations as requested.    
  • Answer all calls and questions regarding hotel facilities and rates in a professional manner at all times.  Promptly provide accurate information regarding availability, accommodation types, transportation to/from the hotel, rate, etc. Promote Sonesta and brand-specific marketing programs.  Know the principle competition and leverage hotel’s relative strengths.
  • Organize reservation activities and filing systems.
  • Correspond professionally in writing with internal/external guests via email.
  • Provide departments with rate and inventory information upon request.
  • Attend meetings as deemed necessary 
  • Follow through on all changes submitted by the Sales and Catering department.
  • Enter special requests and alert front office to ensure follow-through and guest satisfaction.
  • Coordinates gift certificate redemptions on request.
  • Return telephone messages and email request same day. 
  • Run weekly reports related to group bookings and transient pick up.
  • Maintain neat and organized work areas.
  • Ensure compliance with appearance standards.

Qualifications and requirements:

  • High school education or equivalent
  • Full Service Hotel experience preferred
  • Reservations experience preferred
  • Strong organizational skills.
  • Ability to prioritize tasks.
  • Strong computer and data entry skills.
  • Ability to read group contracts and recaps, and format according to requirements of contracts.
  • Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information. 
  • Ability to access, read and accurately input information using moderately complex computer systems. 
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Ability to sit for extended periods of time. 
  • Ability to have regular and punctual attendance.
  • Ability to adhere to Sonesta grooming standards.
  • Ability to utilize communication equipment (telephones, radios, computers, etc.).
  • Ability to communicate clearly and effectively with guests in English.
  • Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
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About this Employer

The Clift Royal Sonesta Hotel

495 Geary Street
San Francisco, CA 94102

(415) 775-4700

372 Room Hotel

About Our San Francisco Hotel

With a nod to our storied past, we've launched updated guest rooms and an all-new modern lobby experience.  With a nod to our iconic past, the hotel’s updates include dramatically updated guest rooms, an all-new modern lobby experience, Fredericks, a new eatery and café, and the famous Redwood Room - all one block from Union Square. Designed for engaging experiences, The Clift is a place that uncovers the past and embraces the accelerating pace of the future.

Classic and contemporary, the The Clift Royal Sonesta Hotel San Francisco provides a wide array of amenities and services to make your stay comfortable. From a Peloton Suite Package, to our multiple dine & drink experiences, we aim to offer one of the most enjoyable hotel stays you’re likely to ever have.

Hotel amenities include:

In-Room Dining

12,524 square feet of function and event space

Valet parking

24-hour fitness center with Peloton

Concierge services


Hotel Highlights

Over a century old, The Clift hotel was originally constructed for the Panama-Pacific International Exposition in 1915

The hotel has many years of history, with specific design touches to serve as a nod to the past

The Clift is home to the famous “Big Chair.” The French embroidery has recently been updated with a modern silver upholstery but the wink to guests remains underneath the chair

Be welcomed to the hotel lobby with a series of warm neutrals with light driftwood, rich charcoal grays and metallic bronze accents

Design elements emphasize the original wall textures and original exposed brick