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Guest Service Agent

Posted September 10, 2022

DoubleTree by Hilton Hotel Grand Rapids Airport
Grand Rapids, MI
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About This Job

FREE COOKIES! DoubleTree hotels are well known for welcoming their guests with a warm, chocolate chip cookie upon arrival. As an employee at DoubleTree Grand Rapids, you’ll have an immediate sense of welcome and warmth too. As a part of larger management company, Spire Hospitality, there is potential for growth not only at our hotel but within some of the 25 properties in 18 states. Enjoy steep hotel room discounts, see the country, and work for a great company. What could make it better?

Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Sample Responsibilities

Greet customers immediately with a friendly and sincere welcome.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues.

Handle cash make change and balance an assigned house bank.

Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.

Ability to stand and move throughout the front office and continuously perform essential job functions.

Ability to access and accurately input information using a moderately complex computer system.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

Sedentary inside work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Grand Rapids Airport

4747 28th Street SE
Grand Rapids, MI 49512-1915


226 Room Hotel

Managed By


Just two miles from Gerald R. Ford International Airport and one mile from I-96, DoubleTree by Hilton Hotel Grand Rapids Airport offers a welcome retreat within the Grand Rapids, MI area. Take advantage of the complimentary shuttle that goes from the airport straight to the lobby of our inviting hotel.

Enjoy easy access to downtown, just seven miles away, and many popular attractions including the Frederick Meijer Gardens and the Grand Rapids Art Museum. Lake Michigan is a 40-minute drive from our hotel.

Unwind in a stylish guest room equipped with complimentary WiFi, large desk, HDTV, and seating area. Upgrade to a spacious suite for separate living and kitchen areas and a luxurious whirlpool bath. Maintain your exercise routine in the complimentary fitness center or enjoy a dip in the swimming pool or whirlpool. We Michi-ganders are passionate about our state. At Ganders, our restaurant, we show our passion for Michigan by using the finest locally grown, sourced and produced products.

Plan a meeting for up to 400 people with 7,500 sq. ft. of meeting space including an outdoor gazebo and a 24-hour business center. Organize the wedding of your dreams with the help of our professional wedding coordinator. We offer all-inclusive wedding packages and a wide array of gourmet cuisine to ensure the success of your big day.