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Assistant Director of Rooms

Posted September 21, 2022

Capital Hilton
Washington, DC
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About This Job

Description

Capital Hilton is looking to add an Assistant Director of Rooms to join the team!

Located just blocks from the capital's best attractions, this property has 550 rooms, 30,000 square feet of banquet spacem and 4 food and beverage outlets.

The ideal candidate will be a passionate leader with 2-3 years management experience in both front desk and housekeeping. This position will report directly into the General Manager of the hotel with a dotted line into both the Director of Front Office and the Director of Housekeeping.

What will I be doing?

An Assistant Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiative, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
  • Oversees key guest contact departments and their department heads, managers and team members and provides instruction to department managers.
  • Oversees rooms' related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
  • Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends and evaluate and address, systems and procedures to make improvements accordingly
  • Recruit, interview and train team members
  • Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

For more information on the property, please visit:

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Capital Hilton

1001 16th St NW
Washington, DC 20036-5701

(202) 393-1000

544 Room Hotel

www3.hilton.com

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At A Glance

Combining style, historical character, and an enviable location, Capital Hilton is the place to stay when visiting Washington DC. We’re located just blocks from the capital’s best attractions including The White House, the National Mall and a multitude of museums. With comfortable rooms and suites, a great restaurant, a health club and day spa, and extensive event space, the hotel offers all you need for an unforgettable trip to DC.

  • Walk to the White House and National Mall
  • Enjoy DC’s top attractions, shops, dining and nightlife
  • Member of Historic Hotels of America
  • Relaxing massages and facials at the on-site Spa at MINT
  • Central location to family-friendly DC attractions