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Front Desk Agent

Monthly Incentives

Posted November 24, 2022

Hilton Omaha
Omaha, NE
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Compensation

$15 p/hr

About This Job

Description

The Hilton Omaha is looking to add a Front Desk Agent for our Front Office Team!

This is for a full time position that requires flexible availability and requires weekends and holidays.  We offer benefits such as medical, dental, vision, 401k, extensive paid time off  (22 days within 1st year) travel discounts, tuition reimbursement, GED assistance, paid maternity leave, adoption assistance, free onsite parking, free gym membership, employee restaurant (free lunch every day) and so much more!

Hilton is ranked #1 by Fortune Magazine top 100 Best Companies to work for in the United States.  What are you waiting for? Please read the information below, submit your application, and come join the Hilton family! Please apply below. 

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Hilton Omaha

1001 Cass Street
Omaha, NE 68102-1152

(402) 998-3400

600 Room Hotel

www3.hilton.com

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At A Glance

Hilton Omaha is located in the heart of downtown near the Old Market Entertainment District and 7 minutes from Eppley Airfield Airport. Our hotel is one block from TD Ameritrade Ballpark and joined to the CenturyLink Center Omaha Convention Center via an enclosed sky bridge. Take our complimentary shuttle to the airport and to sites in the downtown area. Our lobby shop offers snacks, sundries and Starbucks® coffees.

With 39,000 sq. ft. of column-free flexible space on one level, Hilton Omaha is an ideal conference location. Deliver a keynote address, stage a product rollout or set up a tradeshow for industry professionals in the 10,000 sq. ft. Grand Central Ballroom and adjoining foyer. The CenturyLink Convention Center and Arena is connected to the hotel via a sky bridge.

  • 7 minutes from Eppley Airfield Airport (OMA)
  • Over 39,000 sq. ft. of flexible conference and banquet space
  • Walking distance to Omaha attractions including TD Ameritrade Ballpark
  • Access to our health club and spa, featuring a crystal clear pool and whirlpool
  • Connected to CenturyLink Omaha Convention Center via sky bridge