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Bell / Door Attendant

Medical, Dental, Vision, 401K

Posted September 12, 2022

The Langham Chicago
Chicago, IL
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About This Job

Primary Objective of Position: 

Provide a professional and courteous demeanor to all guests and clients.  Provide accurate information to all inquiries regarding the hotel, city and surrounding area.  Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties: 

Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading

Retrieve guest items from cars, busses, vans and carts.  Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.  Navigate bell cart through public areas, guest room corridors and to elevators

Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.  Point out room features and directory for reference

Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities

Ability to listen and respond to guest inquiries using a positive, clear speaking voice.  Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions

Occasionally rotating into Driver for the House Car; driving guests/clients to local downtown area shops and attractions

Ability to work in and out doors in vast changes in temperature dependent upon weather conditions

Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping

Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists

Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required: 

High School graduate or equivalent preferred

2 years of previous customer service experience required

Knowledge of Microsoft Works

Valid Driver’s Licensed requires; provide evidence of insurability

Knowledge of City Surrounding required

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About this Employer

The Langham Chicago

330 North Wabash
Chicago, IL 60611

(312) 923-9988

246 Room Hotel

chicago.langhamhotels.com

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HOTEL AT A GLANCE

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

ROOMS AND SUITES

268 guest rooms and 48 suites designed for the discerning traveller. Warm colour tones accented with rich textiles and dark woods create open and inviting spaces. Floor-to-ceiling windows provide sweeping vistas of the Chicago skyline and river. Modern conveniences and our signature amenities make every room a comforting place to unwind. 

DINING

Visual and edible masterpieces that will delight and indulge. Discover contemporary Seasonal American cuisine at Travelle. For a taste of our classic heritage, enjoy our Langham Afternoon Tea with Wedgwood alongside views of Chicago in our stunning lounge, Pavilion.

SPA AND FITNESS

Stay healthy even when you travel. Get a workout in our state-of-the-art fitness studio or take a dip in our indoor pool. Then, unwind and align your mind at our award-winning wellness retreat, Chuan Spa. Choose from a range of treatments inspired by Traditional Chinese Medicine, that is guaranteed to pamper the senses.

MEETINGS AND EVENTS

Exclusive downtown Chicago location. Elegant spaces adaptable for a variety of events and meetings. An intuitive team of organisers that will provide individual service and attention. 15,000 square feet of total event space, all equipped with the latest in specialised audio-visual equipment to ensure your private event is successful.

KIDS SUITE

The Kid’s Suite is a generously sized play space, designed for families to enjoy a variety of activities. Timeless board games such as Monopoly, Trouble and Candyland will captivate children of all ages, while Lincoln Logs, a miniature electric guitar and an oversized white board will ignite the imagination of the young and the young at heart.

CINEMA SUITE

This luxurious theater features a 111-inch screen and comfortable seating for up to twelve people—ideal for a family movie night, sophisticated presentation or an intimate gathering. The Cinema Suite is available on a complimentary basis for all hotel guests on a first come basis, and the authentic experience is elevated by a theater-inspired private dining menu, available upon request.