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Senior Technology Support Specialist

Posted September 10, 2022

Graduate Hotels
Louisville, KY
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About This Job

Graduate Hotels®, is seeking a SeniorTechnology Support Specialist to solve technical problems and help fellow teammates with computer and technology issues.

We are seeking a service-oriented, tech and software savvy person to join our new technology support team that supports our remote and onsite corporate office associates across the country as well as in our corporate office located in Louisville, Kentucky.  Top candidates will have a proven ability to troubleshoot technology problems so that the team can continue to provide great guest satisfaction.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. 

Job Duties And Responsibilities

  • Desktop, Laptop & Server (physical, virtual, & cloud) troubleshooting
  • Assist with company application issues as the ‘level 2’ point of contact
  • Setup users in Azure Active Directory
  • Support Microsoft Office 365 issues including Teams, Outlook, and other applications
  • Assist our Applications Team in supporting our various hotel software platforms and systems
  • Create, update, and complete incident tickets in our support system
  • Monitor systems and network for any potential issues
  • Work with other team members to provide and help promote technology security and compliance
  • Assist in other technology projects for many of our hotels and Corporate Team
  • Document policies and procedures
  • On-Call rotation shared with Tech Support Specialists and Tech Support Supervisor
  • Travel to other hotels for projects and support requests (< 40%)
  • Other duties as assigned

Education, Knowledge, And Experience

  • Degree/Certification program in technology, hospitality, or similar program preferred
  • Over 3-years in an IT service and support role
  • High proficiency with Microsoft Office 365, Azure Active Directory, Intune, helpdesk ticketing, and other IT administrative tools
  • Experience in remote troubleshooting and evaluating PC issues including network connectivity, hardware, and operating system issues
  • Advanced knowledge of Antivirus and Remote monitoring software applications
  • Network troubleshooting knowledge - including Meraki, Cisco, and other brands required
  • The ability to learn new software applications to help provide the second line of support
  • High level of professionalism and ability to work under pressure to meet deadlines

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

  • Graduate Hotels is an Equal Opportunity Employer.
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About this Employer

Graduate Hotels

2000 High Wickham Place, Suite 300
Louisville, KY 40245

Management Company

www.graduatehotels.com

WELCOME TO GRADUATE

Memory making stops, extraordinary rites of passage, and all of the courageous leaps of faith that get you where you’re going. Welcome to Graduate – where the school of life meets your favorite place to stay.

To be a Graduate is to be part of a well-curated, well-crafted collection of hotels that reside in the most dynamic university towns across the country. Every site and property celebrates and commemorates the youthful optimism of school days and cultivates the spirit of each community in a bright new way.

Every smart cultural nod in the place winks at the heritage and history of each unique town. Bask in the unexpected, where little moments of surprise and discovery will meet you down every corridor and around each corner. Our warm, friendly and whip smart staff can guide you in and around town so that you feel like a local, at home again – even if it’s your first time in town.

So, expect the unimagined, but know that the luxury of a getaway (or just getting down to business) are all part of the charm and soul that make staying here a smart choice. Sure, we could go on about our comfy beds and five-star touches and all, but rest assured you’ve never had a night quite like this before. In other words, we’ve done our homework.

We’re glad you came to stay after school. Graduate Hotels® – where smart never goes out of style.