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Director, Consumer Operations Planning

Posted September 11, 2022

Bethesda Marriott
Bethesda, MD
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About This Job

Job Number

22138794

Job Category

Sales & Marketing

Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management



Job Summary

The Director, Consumer Operations Planning is responsible for supporting the development, evolution, and execution of the Consumer Operations planning, resource, and governance processes.  This position functions as a strategic business partner and must be adept at synthesizing diverse information so that senior leaders can identify key priorities and plan accordingly. The position will also support various growth initiatives and special projects within Marriott by providing high-quality business consulting, project management and process design/re-engineering.  The Director assists in gaining alignment (as appropriate) across the broader organization (e.g., Continents, Finance, Senior Executives), and partners with others in Consumer Operations Planning to further align and integrate the various programs and work underway.

Candidate Profile

Education And Experience Preferred
  • 4-year degree from an accredited university in Business Administration, Finance, Accounting, Economics, Hotel and Restaurant Management, or related major, and
  • 6+ years of relevant professional experience demonstrating progressive career growth and a pattern of exceptional performance.
  • Strong business and financial acumen.  Prior experience leading or partnering in the development and implementation of a strategic planning process/roadmap.
  • Experience partnering with a diverse group of stakeholders across large, matrixed organizations and influencing without direct authority.
  • Demonstrated ability to work on multiple projects simultaneously.
  • Experience leading and managing cross-discipline progress.
  • Ability to integrate and balance multiple and sometimes conflicting priorities, work activities and resources to achieve organization objectives.

Core Work Activities

Managing Work, Projects, And Policies
  • Supports the development and execution of the Brand planning and Consumer Operations strategic planning processes.
  • Makes and executes the necessary decisions to keep the team moving forward toward achievement of goals.
  • Assists with building and maintaining stakeholder relationships as business partnerships.
  • Independently coordinates and implements work and projects.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Sets and tracks goal progress for self and others.
  • Monitors the work of others to ensure it is completed on time and meets expectations.
  • Consult with and advises senior executives on critical prioritization decisions to take advantage of profitable opportunities to deliver against the core priorities of Marriott International.
  • Creates and executes new tools for discipline leads to enable the planning and budgeting process.
  • Illustrates to senior executives how funding from Consumer Operations sources is invested in the company’s top priorities.

Delivering On The Needs Of Key Stakeholders

  • Develops and maintains effective relationships with both internal and external stakeholders. 
  • Updates stakeholders on key business planning efforts, responds to concerns, and solicits feedback.  Engages leadership to develop and execute action plans to address gaps.
  • Continually reviews stakeholder feedback to identify and communicate current and future needs of internal and external customers as it relates to the initiative planning and prioritization process. 
  • Communicates concepts in a clear and persuasive manner that is easy to understand.
  • Demonstrates an understanding of business priorities.

Conducting Human Resources Activities

  • Interviews job candidates and assists in making hiring decisions.
  • Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Performs other reasonable duties as required for the position.

Management Competencies

Building Relationships

Coworker Relationships

  • Builds credibility with others and encourages strong working relationships.
  • Creates a work environment in which others feel comfortable sharing thoughts and feedback.
  • Shows awareness of how own behavior impacts others and the work environment.
  • Encourages others to work together.

Customer Relationships

  • Models and empowers others to anticipate and respond to customer/stakeholder preferences and feedback.
  • Clearly explains policies in ways that create strong customer/stakeholder relationships.
  • Monitors customer/stakeholder satisfaction and takes appropriate action.
  • Resolves customer/stakeholder issues and concerns raised by others.

Global Mindset

  • Creates an environment where everyone is valued and included.
  • Models and coaches others on representing the Company culture of service, opportunity, respect, and fair treatment.
  • Acts when others are treated unfairly or are not valued and respected for their unique skills.
  • Looks for and uses ideas and opinions from diverse sources.
  • Attracts, develops, and retains a multicultural and multigenerational workforce.
  • Gives all associates the opportunity to achieve their full potential.
  • Organizes activities that promote inclusion.
  • Maintains an awareness of changing customer/stakeholder and associate characteristics.

Generating Talent And Organizational Capability

Organizational Capability
  • Ensures the right jobs are in place to do the work.
  • Looks for ways to better organize work and assign tasks.
  • Continuously improves work processes.
  • Brings together the appropriate mix of associate knowledge and skills to do the job.
  • Models and coaches team on scope of decision‐making authority.
  • Uses meetings and other forums to regularly communicate with team.

Talent Management

  • Reinforces an environment that supports feedback and ongoing development.
  • Models expectations for desired/required acceptable behavior, knowledge, and skill levels.
  • Develops direct reports by identifying needs and partnering on developmental plans.
  • Supports recruitment efforts and builds relationships to attract top talent.
  • Models and coaches others on making effective hiring decisions using available tools and processes.
  • Ensures successful on‐boarding of new talent.

Leadership

Adaptability
  • Models and coaches others on staying calm and focused during stressful situations.
  • Communicates to others why change is happening and how it impacts their work.
  • Models flexibility when managing multiple demands and changing priorities.
  • Provides resources that help others deal with change and challenges.
  • Adjusts team and own priorities when experiencing change or challenges.
  • Determines how change impacts stakeholders and communicates concerns to leadership.

Communication And Professional Demeanor

  • Clearly presents complex information using different methods.
  • Adapts communication style based on the audience.
  • Demonstrates active listening to ensure understanding.
  • Models and coaches others on appropriately interpreting verbal and non‐verbal behavior.
  • Models and coaches others on displaying professionalism and gaining respect from others.

Problem Solving And Decision Making

  • Identifies issues and makes suggestions to solve complex problems affecting daily work.
  • Models and coaches others on breaking complex issues into manageable parts.
  • Looks for and shares information with others before making a decision.
  • Models and coaches others on identifying and evaluating alternatives and their implications before making decisions.
  • Involves and gains agreement from others when making key decisions.
  • Makes complex decisions and works with others to implement solutions in reasonable amount of time.

Learning And Applying Professional Expertise

Applied Learning
  • Sets own career goals and identifies developmental areas for self and others.
  • Uses resources and challenging assignments to improve performance of self and others.
  • Gathers, shares, and uses information about industry and discipline trends and best practices.
  • Budgets for training to support associate development, as applicable.
  • Coaches and holds others accountable for professional growth.

Business Acumen

  • Ensures others understand how their work impacts property and team performance.
  • Coaches others on the drivers of performance and their impact on key business and property metrics.
  • Shows an understanding of how different customer/stakeholder groups have different revenue potential.
  • Identifies innovative ways to improve, productivity, customer/stakeholder satisfaction, and profitability.

Technical Acumen

  • Maintains advanced technical knowledge and skills and models their use for others.
  • Models and promotes the appropriate use of facilities, equipment, and materials to perform the job.
  • Demonstrates and shares expertise in policies, procedures, and legal requirements.
  • Manages and completes complex technical assignments and coaches others on solving advanced technical issues.
  • Demonstrates and reinforces technical standards and processes to support work requirements.

Managing Execution

Building And Contributing To Teams
  • Promotes teamwork by explaining how each associate supports shared goals.
  • Builds commitment to team goals by explaining how they support department and property success.
  • Works with team members to solve issues and make decisions that impact them.
  • Manages disagreements among team members.
  • Recognizes department, team, and individual achievements.

Driving For Results

  • Creates a team environment that encourages accountability, high standards, and innovation.
  • Makes sure others understand performance expectations.
  • Sets and tracks goal progress for self and others.
  • Monitors the work of others to ensure it is completed on time and meets expectations.
  • Breaks down barriers so team members can accomplish their work.

Planning And Organizing

  • Prioritizes group activities based on importance, urgency, and impact to goals.
  • Manages team workload and delegates assignments appropriately.
  • Ensures team members have the equipment, materials, and other resources needed to accomplish their work.

Avoids conflicts when setting project timelines and communicates key milestones and deadlines to others.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

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About this Employer

Bethesda Marriott

5151 Pooks Hill Road
Bethesda, MD 20814

1-301-897-9400

407 Room Hotel

www.marriott.com

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Located northwest of Washington, DC, in Maryland's Capital Region, our Bethesda, Maryland hotel is part of a thriving area with 200 restaurants, 20 art galleries and some of the best shopping in the area. Wisconsin Ave. is accessible just outside the hotel for direct access to I-270 and 495 and an easy 2-mile drive to downtown Bethesda, where plenty of parking is available and its bustling streets often host special events. We understand ease of transportation is a must, which is why our hotel in Bethesda, MD offers complimentary shuttle service to downtown, local destinations like the NIH campus and White Flint Mall, and the Metro's Red Line which provides continuous service to downtown Washington, DC. With 399 luxuriously chic hotel rooms, 8 distinguished suites, 18,500 sq ft of flexible event space and state-of-the-art Washington, DC meeting rooms, our Bethesda, MD hotel will provide you with the ideal venue for your meeting or create a lavish backdrop for your wedding reception in Maryland.