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Assistant General Manager

Posted November 30, 2022

Larkspur Landing South San Francisco
South San Francisco, CA
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About This Job

Overview

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Larkspur Landing South San Francisco

690 Gateway Boulevard
South San Francisco, CA 94080

(650) 827-1515

111 Room Extended Stay

www.larkspurhotels.com

Managed By

HHM

Our Hotel

With an extensive array of complimentary services and amenities, Larkspur Landing South San Francisco hotel is a comfortably inviting place to stay for both business and pleasure. Guests will feel relaxed in our renovated all-suite room accommodations with fully equipped kitchen, plus separate sleeping and living spaces. And feel genuinely taken care of with such thoughtful touches as our free grocery shopping service and coffee and cookies, served up fresh daily.

Perfectly situated in the heart of the Gateway and the area’s thriving biotechnology industry, our South San Francisco hotel with suites is just minutes away from some of biotech’s biggest names, as well as iconic sights as Fisherman’s Wharf, Union Square, China Town, and the Golden Gate Bridge. For our guests' convenience, we also provide a complimentary shuttle to the San Francisco International Airport, located less than three miles away.