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Guest Service Agent

Posted November 11, 2022

Larkspur Landing Pleasanton
Pleasanton, CA
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Larkspur Landing Pleasanton

5535 Johnson Drive
Pleasanton, CA 94588

(925) 463-1212

124 Room Extended Stay

www.larkspurhotels.com

Managed By

HHM

Our Hotel

Larkspur Landing Pleasanton is centrally located in the Bay Area, making it the perfect destination for both business travelers and vacationers alike. The lush vineyards of California’s wine country are just minutes away, as well as popular area attractions and the charming cities of Dublin, Livermore, and San Ramon. Our Pleasanton hotel is also ideally situated for traveling healthcare professionals with major medical facilities like the Kaiser Permanente Medical Offices, ValleyCare Medical, and UCSF Medical Center all less than five miles away.

Whether visiting for a day or for an extended stay of a month, Larkspur Landing Pleasanton has everything guests need to feel comfortable and relaxed. Each of our all-suite accommodations features a fully equipped kitchen, separate living and sleeping spaces, and complimentary WiFi. Our friendly staff is ready to welcome our guests to their home away from home!