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Sales & Marketing Coordinator

Posted September 19, 2022

The Charter Hotel Seattle, Curio Collection by Hilton
Seattle, WA
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About This Job

The Sales & Marketing Coordinator is responsible for  supporting on-site Marketing Planning & Execution strategies as well as supporting the Catering and Group sales efforts of the property. The Sales & Marketing Coordinator will assist the Corporate Director of Marketing and on-site Director of Sales and Marketing in the development, management, execution and measurement of all aspects of marketing and branding strategies to include Social Media, Websites, Digital & Print Advertising, Collateral, Video/Photography Assets, etc. that maximizes exposure in order to achieve budget, increase revenues, and market share targets. In addition, the Sales & Marketing Coordinator will perform clerical and administrative tasks to support the Sales Managers in the operations of the department. This position qualifies for a $1,000 sign on bonus!
The position may also act as a liaison between multiple hotels and Hilton marketing support, outside agencies and contracted vendors/service providers. Requires extensive and regular interaction with hotel’s Director of Sales and Marketing, Corporate Director of Marketing and the General Manager. The Sales & Marketing Coordinator is to adhere to the mission and values of Widewaters Hotels, LLC.
What you will be doing
  • Greet clients, guests and employees in a friendly, service oriented manner.
  • Develop a full understanding of the hotel, including Food and Beverage, Front Desk, Spa and Reservations, as well as the sales standard operating procedures.
  • Support in the day-to-day operational needs of the Catering and Group sales team
  • Manage existing files and create new ones as needed.
  • Type group booking agreements, proposals, meeting minutes and other correspondences.
  • Attend sales meetings and take minutes when necessary.
  • Control certificates and donations.
  • Assist and provide support to the sales team with contracts, proposals, letters, processing of booking recaps, definite contracts, deposits, rooming lists, and provide the necessary information to other departments.
  • Reply and keep involved in all social media networks
  • Create and manage social media calendar in channels including but not limited to Facebook, Instagram, Twitter and LinkedIn.
  • Serves as the hotel's primary social media champion with knowledge of latest trends and best practices, as well as legal guidance for User generated content, Influencers and social media contests.
  • Responds to social media comments and online reviews (i.e. Google, Trip Advisor, etc.).
  • Attend trade shows, community events, and industry meetings.
  • Conduct tours of the hotel and banquet facilities and exposes clients to facilities and services; entertains qualified potential clients.
  • Maintain client database for future marketing campaigns.
  • Must adhere to all company policies and procedures as well as the Widewaters Hotels, LLC Employee Handbook.
Planning, Reporting & Analysis
·         Working with Director of Sales & Marketing, plans Marketing & eCommerce campaigns to support the hotel's commercial strategies.
·         Measures and reports KPIs of Marketing & eCommerce initiatives
·         Tracks and analyzes success of marketing campaigns and works with the Director of Sales & Marketing to adjust marketing strategies as needed based on performance metrics.
·         Pulls reports requested by the Director of Marketing to assist with ownership and corporate meetings.
·         Acts as a project manager to ensure timely coordination of production and materials deadlines.
·         Budget and expense management.
Digital Media & Email Marketing
·         Assists with email campaigns to execute email marketing programs.
Content Management
·         Assists with the management of Brand.com and vanity websites’ content, including maintenance of images, special offers, landing pages and other site content enhancements and requirements.
·         Maintains all imagery and content in Third party distribution, including but not limited to Expedia, Booking.com, Trip Advisor, and Cvent.
·         Working with Director of Sales & Marketing and Corporate Director of Marketing to identify visual asset needs and coordinates all photo & video shoots as needed.
Collateral, Graphics and Brand Identity
·         Knowledge of Brand Identity guidelines, fonts, colors, positioning, voice and brand marketing resources, templates and toolkits.
·         Collaboration with hotel departments to ensure guest and client print and digital collateral meets QA and Brand standards.
·         Collaborates with stakeholders, agencies and toolkits to develop creative and copy for marketing initiatives, including imagery and copy.
·         Ensures quality output that reflects the Brand Identity and individual Hotel Positioning.
·         Responds to social media comments and online reviews (i.e. Google, TripAdvisor, etc.) with guidance from the General Manager.
B2B Marketing
·         Collaborates with Sales, Catering & Events on initiatives, tools and programs to support the hotel’s B2B strategies including client communications, video messages, proposals, templates, promotional offers, collateral and digital tools.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersWidewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:TheCharterSeattle.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

The Charter Hotel Seattle, Curio Collection by Hilton

1610 2nd Avenue
Seattle, WA 98101

(206) 256-7500

229 Room Hotel

www.hilton.com

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At A Glance

Welcome to The Charter Seattle, Curio Collection by Hilton, a chic hotel just steps from downtown attractions in one of the most walkable cities. The famous Pike Place Market is a block away, and it’s a quick walk to shops, dining, bars, the Washington State Convention Center, Seattle Aquarium, Space Needle, and other authentic Seattle experiences.

Our guest rooms are sleekly designed spaces with warm wood finishes and elegant décor. Enjoy luxurious bedding, a 55-inch HDTV with streaming capability, a mini-fridge, desk, plush robes, slippers, local brew from the in-room coffeemaker, and a marble bathroom. Our one-bedroom suites feature a living area, dining space, a walk-in closet and views of Elliott Bay.

Guests love Patagōn, our modern/rustic restaurant with Argentinian-inspired cuisine focused on fresh, locally sourced meats, fish and veggies. The Fog Room rooftop lounge brings the outdoors inside with retractable windows with water and skyline views from the 16th floor. This eclectic and lively lounge offers delicious cocktails and small bites. Our 24-hour room service is another tasty option.

Work out in the state-of-the-art fitness center or enjoy the calm of our sauna and steam room. The 24-hour business center is perfect for getting work done, and we offer 10,000 sq. ft. of flexible and stylish Seattle, WA event space for meetings and wedding receptions of up to 160 guests.

  • Set in downtown Seattle, walkable to major offices and attractions
  • Luxurious guest rooms and suites, all with marble bathrooms
  • Upscale restaurant, rooftop lounge and 24-hour room service
  • Cutting-edge fitness center, steam room, sauna and changing rooms
  • Meeting space with A/V equipment, planners and catering options