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Front Desk Supervisor

Posted September 16, 2022

DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Houston, TX
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About This Job

DoubleTree Hotel and Suites by the Galleria is looking for people that enjoy engaging with people and passionate about delivering great guest service. If you have previous Front Desk Supervisor experience and interested in an opportunity to create memorable experiences for our guests, submit your resume today!

Required Skills & Abilities:

-At least one (1) year previous hotel front desk supervisor experience required.

-Previous Hilton Brand experience is a plus.

-Flexible to work AM and PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed

-Must have the ability to communicate in English, both verbal and written

-High comfortability in working with computers

-Must be able to stand/walk for at least eight (8) hours

-Basic mathematical skills for cash handling purposes

Job Description:

-Assist with training, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met.

-Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests.

-Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.

-Welcome guests, complete check-in process and explain hotel amenities/offers.

-Promote hotel services and facilities for revenue opportunities

Benefits:

-Medical, dental and vision insurance

-Matching 401k

-Free life insurance

-Paid time off

-Holiday pay

-Hotel discount program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Road
Houston, TX 77056-5474

(713) 961-9000

476 Room Hotel

doubletree3.hilton.com

Uptown leisure steps from the Galleria

Nestled in uptown Houston, our hotel is next to the Galleria mall and steps from local dining. I-610 access puts us within nine miles of Hermann Park, home to Houston Museum of Natural Science and the downtown area. Soak up the sun on our outdoor pool deck, and enjoy a modern fitness center and a complimentary DoubleTree welcome cookie.