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Guest Service Agent

Posted November 14, 2022

Sleep Inn & Suites Hobbs
Hobbs, NM
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12.00 - 13.00

About This Job


  • High school diploma or equivalent
  • Ability to speak fluent English
  • Stand for long periods of time behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds.
  • Handling objects, products, and computer equipment
  • Willing to work weekends, and/or holidays.
  • Flexible Schedule Required

General Responsibilities: 

  • Provide prompt, friendly, courteous, and professional guest service.
  • Ability to perform check-in / check-out of hotel guests in a timely and professional manner
  • Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities: 

  • Register guests, issue room keys, provide information on hotel services, local area and room location.
  • Answer phones in a prompt and courteous manner.
  • Upsell rooms where possible to maximize hotel revenue.
  • Be proficient on the use of the Property Management System.
  • Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position.
  • Have a good understanding of all of hotel operating procedures.
  • Accurately process all cash and credit card transactions in accordance with the established procedures.
  • Administrative responsibilities such as data entry, reporting etc.
  • Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
  • Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up the meeting room, data entry, document scanning, and preparing reports.
  • Read and document all events, and incidents in the communication log.
  • Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
  • Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
  • Be proficient on the use of all front office equipment such as credit card machines, copiers, and fax.
  • Be willing and able to work any shift.
  • Have complete knowledge of room types and offered rate plans.
  • Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
  • Process cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
  • Promote teamwork and quality service through daily communications and coordination with other departments.

Optimum Attributes: 

  • Effective communication skills
  • Pleasant personality
  • Good team player
  • Good listener
  • Well-groomed and professional appearance
  • Open with praise and discrete with criticism
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About this Employer

Sleep Inn & Suites Hobbs

4630 N Lovington Hwy
Hobbs, NM 88240

(575) 393-3355

67 Room Hotel

Sleep Inn & Suites hotel near Zia Park Casino in Hobbs, NM

The non-smoking Sleep Inn & Suites® hotel near Zia Park Casino in Hobbs, NM is a simply stylish sanctuary that’s designed for a happy night’s rest.

We make it easy to visit attractions like the Lea County Event Center, Western Heritage Museum, New Mexico Junior College and University of the Southwest.

Our affordable, pet-friendly hotel in Hobbs offers amenities that simply complete your stay, like:

  • Free hot breakfast
  • Free WiFi
  • Fitness center
  • Business center
  • Indoor heated pool

Warm, modern design elements in your guest room will help you rest and unwind, as will amenities like a microwave, refrigerator, 32-inch flat-screen TV with cable, coffee maker, iron and ironing board.

Dream better at the Sleep Inn & Suites. Hobbs hotels like ours help you rest so you can greet the day with a smile on your face and a spring in your step. Book now!