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Security Officer

Posted September 22, 2022

Lone Butte
Chandler, AZ
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About This Job

OPEN UNTIL FILLED

Pay Range:  $18.00 - $25.62 per hour

This position is responsible for the protection of the enterprise, its assets, employees and guests, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities:

  • Promotes and provides excellent guest service experiences to both internal and external guests. 
  • Greets guests and performs identification checks of all individuals who appear to be under the age of 21.
  • AMBASSADOR DUTIES:
  • Welcomes and provides anticipatory guest service to guests entering the casino main entrances.
  • Thanks and welcomes back guests that are departing the casino entrances.
  • Performs bag checks inspections of backpacks or similar bag types to inspect for weapons, drugs or contraband.
  • Performs other duties as assigned.
  • PATROL OFFICER DUTIES:
  • Patrols and responds to the exterior casino area (parking lots, parking garage, exterior building, land etc.) and provides a highly visible security presence for the exterior of our property.
  • Identifies potential criminal activity in parking, exterior doors and perimeter areas.
  • Perform multi-floor hallway checks and hotel door room security checks.
  • Maintains a highly visible security patrol presence in hotel areas.
  • Performs other duties as assigned.
  • RESPONSE DUTIES:
  • Patrols and responds to the casino floor and provides a highly visible security presence for the interior of our property.
  • Identifies potential criminal activity on the casino floor and monitors those targets and mitigates the criminal opportunity.
  • Acts as Patrol Officer when needed.
  • Performs other duties as assigned.

Skills/ Requirements

  • High School Diploma or equivalent preferred.
  • Prior casino security, hospitality, military, or law enforcement experience preferred. 
  • Ability to interact with guests in a calm and professional manner in an effort to control the situation and reduce escalation
  • Ability to establish and maintain effective working relationships.
  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified/licensed prior to employment.
  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
  • Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Strong interpersonal and communication skills, both written and oral. 
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

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About this Employer

Lone Butte

1077 S. Kyrene Road
Chandler, AZ 85226

(800) 946-4452

About Us

Lone Butte is located at the Santan 202 Freeway & Kyrene Road in Chandler, Arizona. Lone Butte features over 1,200 slots, blackjack, craps, roulette, poker, and a BetMGM Sportsbook. Dining options include Fullhouse Café, Panda Express, a Deli and bars and lounges.