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Director of Operations - West Point

Posted September 23, 2022

Dorado Beach A Ritz Carlton Reserve
Dorado, PR
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About This Job

Additional Information

West Point Beach Club

Job Number


Job Category

Food and Beverage & Culinary


Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Drive, Dorado, Puerto Rico, United States VIEW ON MAP



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Position Type


Job Summary

Manages the complete oversight of The West Point Beach Club and Restaurant.  Areas of responsibility include Restaurants/Bars, Recreation, Room Service, Maintenance, Third Party Vendors, Purchaser, Valet / Transportation Team and Public Area Attendants.   As a department head, directs and works with all departments to successfully execute all West Point Beach Club Operations.  Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Candidate Profile

Education And Experience
  • High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.


  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in food and beverage, culinary, event management, or related professional area.

Core Work Activities

Leading Food And Beverage Operations
  • Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories.
  • Assists with the menu development, recipe development and food preparation for the designated outlet.
  • Develops beverage programs within the parameters of the company’s national agreements.
  • Maintains established policies and procedures within the designated outlet.
  • Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories.
  • Conducts inventory for par levels of food, beverage and paper supplies.
  • Establishes methods for inventory control and adheres to purchasing procedures.
  • Verifies the proper maintenance, cleaning and operation of the outlet and service equipment.
  • Develops and executes creative initiatives to enhance the guest service experience.
  • Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry.
  • Executes administrative functions such as reporting, forecasting, quality assurance and departmental meetings.

Leading Food And Beverage Team

  • Manages the performance of the outlet service and management staff.
  • Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.
  • Facilitates effective communication within F&B and with support departments.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Empowers employees to provide excellent guest service.

Managing And Conducting Human Resources Activities

  • Interviews, selects and trains employees
  • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
  • Provides for the safety and security of the employees or the property
  • Monitors employee attendance and records absences/tardiness.
  • Helps direct supervisors to achieve their own development goals.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
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About this Employer

Dorado Beach A Ritz Carlton Reserve

100 Dorado Beach Drive
Dorado, PR 00646

(787) 626-1100

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Once a plantation, Dorado Beach is now a private retreat. Inspired by the legacy of its developer, Laurance S. Rockefeller, this luxurious hideaway features beautiful beachfront accommodations just steps from the sea.

Dorado Beach, a Ritz-Carlton Reserve is a unique hotel befitting its setting. With only 115 guestrooms spread across 50 acres and one mile of beachfront, this luxurious island sanctuary is encircled by coral reefs, blue Caribbean waters and a lush tropical forest. An unparalleled level of individualized guest service enhanced by the local customs and flavors of Puerto Rico awaits you.

Cherished History 

Dorado Beach’s history began over 50 years ago when Laurance S. Rockefeller unveiled his eco-friendly luxury island resort. Today, Dorado Beach, a Ritz-Carlton Reserve is situated on the former Rockefeller estate, preserving its rich legacy.  

Embajadores Service 

 Complement a bespoke travel experience with a deeper level of service. Our attentive Embajadores will always be available for any request you have throughout your stay.  

Environmental Philosophy 

Fundamental to Dorado Beach, a Ritz-Carlton Reserve is a passionate environmental philosophy originally instilled by Laurance Rockefeller. The design and infrastructure reflects Dorado Beach’s remarkable surroundings with a myriad of natural elements incorporated throughout.