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Assistant Event Operations Manager

Posted September 23, 2022

Sheraton Grand Chicago
Chicago, IL
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About This Job

Job Number

22145796

Job Category

Event Management

Location

Sheraton Grand Chicago Riverwalk, 301 East North Water Street, Chicago, Illinois, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Management Of Department Operations And Inventories
  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Conducts monthly department meetings with the Banquet captains and employees.
  • Maintains attendance log for banquet employees.
  • Maintains and enforces established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
  • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
  • Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating In And Leading Banquet Teams

  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

  • Interviews and hires Banquet captains and employees with appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Reviews comment cards and guest satisfaction results with employees.
  • Participates in the development and implementation of corrective action plans.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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About this Employer

Sheraton Grand Chicago

301 East North Water Street
Chicago, IL 60611

(312) 464-1000

1,214 Room Hotel

www.sheratonchicago.com

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Our Hotel

The Sheraton Grand Chicago rises above all other Chicago downtown hotels. Ours is the only downtown Chicago hotel that blends convenience and luxury into a single experience. Visitors can enjoy breathtaking views of the Chicago River, Lake Michigan, and the city skyline from the comfort of their guest room outfitted in the Sheraton Signature Bed and contemporary decor. After a long day exploring the dynamic city, we are pleased to be our guests' home away from home.

The hotel boasts amazing amenities including five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy.