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IT Tech I (Help Desk)

Posted September 23, 2022

Wind Creek Casino & Hotel Montgomery
Montgomery, AL
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About This Job

Description

SHIFT: 2:00pm -10:30pm (Shift subject to change based on business needs)

Job Overview:

The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.

Purpose:

Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

  • Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
  • Maintains security and back-up procedures for all application systems
  • Assists with software and hardware installation/upgrades
  • Effectively troubleshoots user problems with application software and hardware
  • Primarily focused on Level I - II (user, technician) applications support
  • Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
  • Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
  • Will participates in the on-call rotation.  On-call hours are between 12am – 8am.
  • May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
  • Other duties & responsibilities as assigned

Requirements

Job Requirements: (please ensure you meet the listed requirements prior to applying)

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older
  • A+ Certification- preferred
  • Must have a sound knowledge of computer software and hardware; (a “skills” test will be administered)
  • A thorough understanding of Software Applications and professional business processes
  • Ability to think logically and troubleshoot technical issues from discovery to root cause
  • Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
  • Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
  • Willing to work odd and irregular hours including nights, weekends, and holidays
  • Willing to travel and participate in training as recommended or required
  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
  • Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to a Human Resources office by 5 pm of the closing date.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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About this Employer

Wind Creek Casino & Hotel Montgomery

1801 Eddie L. Tullis Road
Montgomery, AL 36117

(866) 946-3360

Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.