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Guest Experience Specialist

Posted September 23, 2022

Courtyard Sacramento Rancho Cordova
Rancho Cordova, CA
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About This Job

Additional Information

Part-time, Front Desk, Food and Beverage, Pay: $17.22 / hour

Job Number

22146664

Job Category

Rooms & Guest Services Operations

Location

Courtyard Sacramento Rancho Cordova, 10683 White Rock Road, Rancho Cordova, California, United States VIEW ON MAP

Schedule

Part-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.


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About this Employer

Courtyard Sacramento Rancho Cordova

10683 White Rock Road
Rancho Cordova, CA 95670

1-916-638-3800

145 Room Hotel

careers.marriott.com

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The new state-of-the-art lobby at Courtyard Rancho Cordova provides greater flexibility and choices for our guests. This Rancho Cordova hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.™which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. We offer a well equipped fitness center, and outdoor pool. A 24-hour business center and boarding pass printing service is also available. Your stay at Courtyard Rancho Cordova is sure to be more comfortable, more productive and more enjoyable than ever before!