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Concierge Club Level

Posted September 23, 2022

The Ritz-Carlton Orlando, Grande Lakes
Orlando, FL
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About This Job

Job Number

22145516

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway
Orlando, FL 32837

(407) 206-2400

582 Room Resort

www.ritzcarlton.com

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Our Resort

The Ritz-Carlton Orlando, Grande Lakes delights in creating life-long memories. Surrender yourself to our oasis-like spa, indulge in fine dining and test your skills on the championship-level golf course designed by Greg Norman. Guests benefit from impeccable service, luxury hotel rooms and suites, sophisticated event venues and exceptional family-friendly amenities, including our lazy river pool, 24-hour fitness center and the Ritz Kids program.