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Reservations Agent

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

Posted November 28, 2022

The Langham Boston
Boston, MA
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Compensation

Hourly

About This Job

PRIMARY OBJECTIVE OF POSITION: 

To convert calls, emails and internet inquiries into reservations by providing high levels of service.  To assist guests with existing reservations and maximize revenue with complete and accurate handling of rates and availability.

RESPONSIBILITIES AND JOB DUTIES: 

·       Answer all inquiries in a timely manner with focus on converting into a reservation, while following company service standards.

·       Maximize sales through upselling and having complete knowledge of the hotel to assist and anticipate guests’ needs.

·       Respond to both internal and external reservation inquiries within 24 hours.

·       Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.

  • ·       Maintain accurate files, reports and SOPs.
  • ·       Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.

·       Complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.

·       Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.

·       Attend weekly group meetings (resume meeting, group pickup, pre-cons) when needed. Attendance for other meetings as required.

  • ·       Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.

SPECIAL SKILLS REQUIRED: 

·       Sets high personal performance standards with strong performance record and ability to work in a fast paced environment.

·       Excellent communication skills in both written and spoken English. Communicates openly and clearly, develops positive working relationships at all levels and manages conflict effectively.

·       Presents powerful arguments which persuade others. Motivate and inspires others to perform.

·       Adapts quickly and positively to new situations and continue to be productive in changing circumstances.

·       Ability to use and create written (verbal/visual) sources of information, e.g. read reports, procedural documentation, and reference materials.

·       Make decisions requiring limited judgment, e.g. task sequencing, filing, and tracking email.

·       Perform activities requiring sustained concentration, e.g. training, designing, and planning work.

·       Use non-verbal/visual sources of information, e.g. reference graphs, tables.

·       Use electronic and oral communication to perform work, e.g. answer telephone, greet visitors, and conduct in person and virtual meetings, client entertaining and domestic and international travel.

·       Prompt and systematic decision making skills and, prioritizing workload.

·       Good interpersonal and presentation skills for working with third party partners and the internal marketing with an executive team.

·       Due to the cyclical nature of sales, work schedule may vary to reflect the business needs of the hotel/clients

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED: 

  • ·       2 year degree minimum and hotel experience preferred.
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About this Employer

The Langham Boston

250 Franklin Street
Boston, MA 02110

(617) 451-1900

312 Room Hotel

www.langhamhotels.com

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OVERVIEW

ROOMS

The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.

DINING

In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 

EVENTS

As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.

WELLNESS

The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.