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Rooms Controller

Posted November 23, 2022

TownePlace Suites Orlando Theme Parks/Lake Buena Vista
Orlando, FL
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About This Job


Opportunity:  Rooms Controller

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.


  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs®, our Marriott in Orlando is near your favorite attractions, like Walt Disney World® Resort, the ESPN Wide World of Sports, SeaWorld Orlando® and Universal Orlando® Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs® is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area!

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About this Employer

TownePlace Suites Orlando Theme Parks/Lake Buena Vista

8040 Palm Parkway
Orlando, FL 32836

(407) 239-4005

155 Room Extended Stay

Managed By


Our Hotel

Conveniently located near the West Entrance of Disney Springs, and just minutes from top attractions including Walt Disney World Resort, the ESPN Wide World of Sports Complex, SeaWorld Orlando and Universal Orlando Resort, we put endless adventure a your fingertips! Our all-new hotel in Lake Buena Vista, FL is also just a short drive to Orlando International Airport and Orange County Convention Center so making it to meetings and flights on time has never been easier. After an adventure filled day, sit back and relax in spacious suites with fully-equipped kitchens, expansive dining bars and separate lounge areas, plus thoughtful features to help you stay productive like flexible work desks and fast, free Wi-Fi. In the morning, wake up to hearty favorites at our complimentary breakfast, then meet your fitness goals at the gym or unwind and grab a drink at our resort-style pool with a tiki bar!