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Front Desk Supervisor

401K, Medical, Dental, Vision, FSA, Long and Short Term Disability, Discounted Hotel Stays, Meal Provided Each Shift

Posted November 14, 2022

Marriott Phoenix Airport
Phoenix, AZ
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Marriott Phoenix Airport Now Hiring! On the spot interviews conducted Monday-Friday 10:00 am-4:00pm. Come Join the Award winning team at the Marriott Phoenix Airport!

About This Job

As our Front Office Supervisor, you will act as the face of our hotel, and you will be responsible for ensuring exceptional guest services.

Duties include:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Lead Team through check in and check out process for all hotel guests
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.
  • Knowledge of Marsha, Marriott PMS a plus


Qualified candidates should possess at least 2 years full service hotel Guest Service Supervisory and Night Audit experience with an emphasis on guest service satisfaction and excellent communication skills. Previous Marriott Experience a plus but not required.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

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About this Employer

Marriott Phoenix Airport

1101 North 44th Street
Phoenix, AZ 85008

(602) 273-7373

347 Room Hotel

www.marriott.com

Our Hotel

Just 6 miles from downtown, our hotel is mere moments from notable destinations such as Chase Field and the Phoenix Convention Center. Following your day of meetings or sightseeing, make yourself at home in our spacious rooms and suites complete with soundproof windows, flat-panel Smart TVs and room service. When you start to feel a bit hungry, savor delicious breakfast, lunch or dinner at Red Rim Bistro, then unwind with a cocktail or craft beer from the Lobby Lounge. Hosting a corporate or social event? Reserve one of our 15 event venues complete with AV equipment, customizable catering options and high-speed Wi-Fi access. Transform any stay into a relaxing getaway, thanks to the seamless blend of high-tech and high-touch amenities at Phoenix Airport Marriott.