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Banquet Food Server

Posted August 30, 2022

Hilton Phoenix Resort at the PEAK
Phoenix, AZ
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About This Job

The Hilton Phoenix Resort at the Peak is looking for a FT - Banquet Food Server to join our amazing Team!

**Hours/Shifts - Flexible with availability both AM/PM Shifts - including weekends and holidays**

**Summary of Benefits**

- Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton

- Flexible Schedules

- Insurance Benefit Available for Full Time Team Members

- PTO Pay – Full Time and Part Time Team Members

- Career Growth & Development

- Amazing Recognition Programs/Giving Back – Community Outreach

- Trip Reduction Program – Resort off a Main Bus Line

- $2.00 – Team Member Lunch Program

- $300 Referral Program

To participate in the set-up, decoration, delivery of service, and break down of food and beverage requirements in functions the Ballroom, in accordance with BEO and to both Crescent and Hilton standards, performs that. To maintain the cleanliness, repair, and safety of the equipment and areas used in the scope of your duties.

ESSENTIAL JOB FUNCTIONS:

  • Set up banquet room as instructed by Supervisor to include linen, service ware and glassware.
  • Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
  • Greet guests and respond to requests in a friendly and courteous manner.
  • Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
  • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
  • Replenish beverages as necessary, and check with guests for overall satisfaction.
  • To be aware of activities and policies. To participate in standardized programs to include, but not limited to, cleanliness, appearance, maintenance, verbiage, safety training, service mechanics and standards. Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.   Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.  Knowledge of the appropriate table settings and service ware.  Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.  Ability to remember, recite and promote the variety of menu items.  Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.  Ability to operate beverage equipment, e.g., coffee maker.

PERFORMANCE STANDARDS

Customer Satisfaction:  

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:  

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:          

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent

the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Phoenix Resort at the PEAK

7677 N 16th Street
Phoenix, AZ 85020-4434

(602) 997-2626

Nestled near the Phoenix Mountain Preserve, Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) is conveniently located near downtown Phoenix & Scottsdale and 20 minutes (10 miles) from Sky Harbor International Airport. The resort features all-suite accommodations with 224 remastered Agave Suites at North Pointe. Resort amenities include a four-acre waterpark, a full-service spa and fitness center, two delicious restaurants and 48,000 square feet of indoor/outdoor meeting space.

Hilton Phoenix Resort at the Peak is the ideal location to host your next large or small meeting and event. The resort recently updated its 48,000 sq. ft. of meeting space with new carpet, wall furnishings and high speed internet. The resort also boasts versatile indoor & outdoor event space.