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Front Office Associate

Posted October 3, 2022

Marriott Philadelphia West
Conshohocken, PA
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About This Job

Philadelphia Marriott West is currently seeking a Front Office Associate/ Guest Service Agent with a strong background in hotel and hospitality service at our hotel located in West Conshohocken, PA.

The Ideal Candidate for This Position

Must have basic knowledge in computer

Willing to learn how to operate the hotel system

Should possess an outgoing personality with great communication skills

Physical stamina for being on your feet throughout shifts

Meticulous attention to detail

Able to train and follow instructions

Time-management skills

Consistently offers professional, friendly, and engaging service

Must have positive demeanor and can have grace under pressure

Ability to work independently without direct supervision

Flexibility in scheduling will include nights, weekends, and holidays.

Previous hotel experience is an advantage

Position Summary

As a Front Desk Associate or Guest Service Agent, you have the responsibility to give our guests the best hospitality experience they can have by:

  • Checking in arriving guest efficiently, courteously and professionally at all times
  • Assist guest with a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures as required set by the company
  • Handle guest issues with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs such as rewards membership programs
  • Strictly follow company processes and procedures and implement rules and regulations
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures
  • Willing to help and assist fellow associate and be a valuable team member

Benefits

  • Competitive salary.
  • Health insurance.
  • Dental insurance.
  • Vacation and sick/personal time off.
  • Flexible spending accounts (medical and dependent care).
  • Company-paid basic life insurance.
  • Short-term disability.
  • 401(k)
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About this Employer

Marriott Philadelphia West

111 Crawford Avenue
Conshohocken, PA 19428

Telephone (610) 941-5600
Reservations (800) 237-3639

289 Room Hotel

www.marriott.com

Our Hotel

Situated near Villanova University, Philadelphia Marriott West places you in Conshohocken, PA, at the intersection of I-76 and I-476. We're just 15 minutes from downtown Philly and 25 miles from Philadelphia International Airport. Experience the playful atmosphere of West Conshohocken by visiting a friend at nearby Villanova University or shopping at the King of Prussia Mall. Start your day at our fully equipped fitness center or our heated indoor pool with hot tub. Located inside our hotel, Legends Bar & Grill serves fresh American cuisine in a casual setting, surrounded by dark wooden tones and soft lighting. We're also available to cater your wedding, business meeting or Bar Mitzvah in over 12,000 square feet of flexible, contemporary event space. At the end of the day, fall asleep in our newly renovated hotel rooms, featuring soft bedding, plasma TVs, high-speed Wi-Fi and views of the rolling green hills of Conshohocken.