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Hospitality Supervisor

Posted September 1, 2022

Winston & Strawn, LLP
Washington, DC
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About This Job

Winston & Strawn is committed to the safety and well-being of our attorneys and staff and currently has a COVID vaccination policy for all of our positions at the firm.

OBJECTIVE:

This position will play a fundamental role in creating and delivering exceptional hospitality experiences to the Washington, D.C. Office.

ROLE RESPONSIBILITIES:

People:

  • Lead and develop hospitality teammates skillsets and careers; and participate in performance reviews
  • Manage day to day activities of Rooftop Café, Floor Pantry Areas, Meetings and Catering
  • Provide exceptional customer service and hospitality experience to Winston employees, clients and guests

Office Events/Celebrations:

Creative Lead for all office events, including:

  • Annual Holiday Party (Source outside venue and work within established budget guidelines)
  • Quarterly Office Parties
  • Monthly Happy Hours
  • Payday Pastries
  • Weekly Lunches/Afternoon Breaks
  • Pop Ups: Ice Cream Social, Donut Day, etc.
  • Other events as assigned

Client Events/Meetings:

  • Coordinate with Business Development team on food & beverage support for on-site client meetings
  • Occasionally provide Business Development team with ideas for off-site venues for client meetings, lunches and dinners tailored to client needs and budget

Food and Beverage:

  • Familiarity with DC market including restaurants, event venues and caterers
  • Stay abreast of new restaurant and catering venues; continually seek new options
  • Track trends in food and beverages
  • Create a list of reliable vendors catering a variety of meals for both client and internal meetings
  • Ensure all food is well presented and includes appropriate signage
  • Manage inventory of Café and pantry items

Communications:

  • Communicate with team frequently and effectively
  • Communicate with manager and peers on a regular basis
  • Be prepared to communicate with all levels of management and attorneys
  • Communicate with other support team members (e.g. graphics for invites, signage, etc.)

Facilities:

  • Manage budgets and vendors around facilities activities
  • Along with team, oversee repair and maintenance of Café, kitchen and pantry equipment
  • Perform inspections and maintain facilities records
  • Ensure all team members follow guidelines for proper handling of food and beverages
  • Partner with Administrative Facilities & Operations Coordinator on space and building needs or issues as they relate to meetings and events

DE&I and Wellness:

  • Support Firm wellness activities including internal and external events
  • Support Firm DE&I events including lunches, etc.

Finance: 

  • Manage expenses to budget; report on variances
  • Actively participate in site budget process
  • Actively seek and implement approved cost savings opportunities

Other:

  • Have knowledge of local restaurants and catering vendors at all levels
  • Understand the evolving culture of Winston and local office culture and preferences
  • Ensure vendor insurance is in place and meets building and Winston requirements
  • Continually look at ways to add innovation and process improvements

Key Performance Indicators (KPIs)

  • Contribute to continued growth and attendance of the office through your and your team’s performance
  • Identify and propose innovative, efficient and/or other value add solutions

BASIC QUALIFICATIONS:

  • Associate or bachelor’s degree in Hospitality Management, Business or relevant prior work experience in related field required
  • 4+ years of customer service experience required

ADDITIONAL QUALIFICATIONS, SKILLS & EXPERIENCE:

  • Able to problem solve with little to no direction
  • Proficiency in a range of information technology tools and platforms
  • Strong analytical, organizational and presentation skills
  • Thrive in a fast-paced environment
  • Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position
We value diversity in the workplace. EOE/Minorities/Females/Vets/Disabled (EOE=Equal Opportunity Employer)
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About this Employer

Winston & Strawn, LLP

1901 L St NW
Washington, DC 20036

(312) 558-5976

Corporate Office

www.winston.com

For more than 160 years, Winston & Strawn LLP has served as a trusted adviser and advocate for clients across virtually every industry. In that time, through careful growth and thoughtful fiscal management, we have built a law practice with tremendous breadth and a global reach. We are proud of the many accolades we have received over the years—a tribute to our lawyers’ creativity, flexibility, depth of experience, and commitment. The most meaningful accolade to us, though, is the continued trust and confidence of our clients.

Winston & Strawn has a workplace that is professional, team-oriented, and civic-minded where diverse talents and skills are highly valued.

We invite you to visit our Careers @ Winston blog and explore the rewarding opportunities and work-life resources we offer to Law Students, Experienced Attorneys, Judicial Clerks, and Support Staff.