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Marketing Representative Pre-Arrival

Sign on bonus up to $2000 based on your experience!

Posted November 24, 2022

Ka'anapali Beach Club by Diamond Resorts
Lahaina, HI
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About This Job

Job Description

New Marketing Concierge may be eligible for sign on bonus up to $2000 based on your experience!

Are you a positive and dynamic individual with 1 year of sales, concierge or marketing experience? You could be an excellent addition to our Owner Marketing Team!

Our foundation is about crafting memorable experiences for our owners and guests. It is your talent, passion, and dedication to our brand that energizes the success of Hilton Grand Vacations.

As a Pre-Arrival Marketing Representative you would:

  • Place and receive phone calls to guests on property and prior to arrival to offer full concierge services.
  • Book qualified prospects for sales presentations or alternate marketing options.
  • Provide a specialized check-in experience and possibly escort guest to unit, as defined by role.
  • Book and sell area activities for on-site guests according to business needs and as directed by manager.
  • Ensure the highest possible resort guest satisfaction.
  • Other duties and tasks as assigned by management.

Why do Team Members Like Working for us?

  • Excellent earnings package including bonus incentives.
  • Outstanding health care options (medical, dental, and vision that encourage preventative care).
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
  • And so much more!


What are we looking for?

To be effective in this role, we require the following minimum qualifications and experience:

  • Minimum 1 year proven sales, sales related marketing, concierge, or optional tour and activity sales experience
  • Intermediate computer proficiency with the ability to learn
  • Able to work a flexible schedule to include evenings, weekends, and holidays
  • High School diploma or equivalent
  • Fluency in English (speak, read and write)

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 6 months or more previous experience working in the timeshare industry
  • Thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

Ka'anapali Beach Club by Diamond Resorts

104 Ka'anapali Shores Place
Lahaina, HI 96761

Your Home Away from Home Awaits

At Diamond Resorts, we've thought of everything to help you unwind, reconnect and rejuvenate during your vacation. Our resorts feature spacious suites, many complete with living rooms, dining areas, full or partial kitchens, private bedrooms, and laundry facilities so you can leave behind the stresses of home without sacrificing convenience.

Comfort meets convenience at Ka‘anapali Beach Club, located on Maui’s western shore just minutes from downtown Lahaina. Relax in the pool, set among lush landscape and calming waterfalls, or sip your morning coffee at the on-site open-air café. With an on-site restaurant and convenience store, you’ll have everything you need to make the most of your Maui vacation. Enjoy either ocean or mountain views from your private balcony, and reconnect with your loved ones in the spacious accommodations that feature full-size refrigerators and oversized bathtubs with separate showers.