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Guest Service Representative

Posted September 4, 2022

Residence Inn by Marriott Memphis Southaven
Southaven, MS
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About This Job

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals!

Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills.

 You must be trustworthy as you are the Manager on Duty during your shift.

Job Description

This position is responsible for providing superior customer service to our guests who matter the most! You will assist guests with check-in/check-out, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc., as well as handling the daily accounting functions for the hotel and closing out the financial day.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must have evening and overnight flexibility. 
  • Must be able to work full-time hours and overtime if needed. 
  • Previous customer service experience required.
  • Previous hotel experience a plus, but not required.
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Long/Short Term
  • 401-K
  • Supplemental Insurance
  • Professional Growth and Development Opportunities
  • Compensation: Based on Experience
  • Travel Discounts
  • Tuition Assistance 
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About this Employer

Residence Inn by Marriott Memphis Southaven

7165 Sleepy Hollow Drive
Southaven, MS 38671

(662) 996-1500

78 Room Extended Stay

www.marriott.com

Our Hotel

Our hotel surrounds you with popular local destinations, including Landers Center, BankPlus Amphitheater at Snowden Grove and the town of Tunica. We also offer a free shuttle to and from Memphis International Airport. When you're ready to settle down, unwind in our spacious, pet-friendly suites complete with fully equipped kitchens, complimentary Wi-Fi, a free grocery shopping service and plush bedding for your relaxation. Jump-start your mornings at our free breakfast buffet, serving a variety of hearty and healthy options. Make a pit stop any time at The Market for snacks, beverages and light meals. To stay active during your extended stay, enjoy an energizing swim in our outdoor pool, get in a workout at our 24-hour fitness center or challenge a friend to a game of basketball or badminton on our versatile Sport Court®.