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Security Officer

Medical, Dental, Vision, 401K

Posted November 23, 2022

The Langham Chicago
Chicago, IL
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About This Job

Primary Objective of Position: 

  • Support departmental leadership to perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and treats to life and property to maintain a safe and secure environment for colleagues and guest/clients

Responsibilities and Job Duties: 

  • Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions
  • Responsible for maintaining order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner
  • Responsible for handling undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands
  • Responsible for answering security telephone, safety hotline calls and respond in a timely manner based on priority
  • Responsible for observing the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio to the supervisor on duty; report alarms similarly
  • Ability to communicate effectively, listen effectively with empathy, provide accurate information and document legibly all appropriate incident information
  • Responsible for memorizing and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers
  • Responsible for checking colleague packages as they exit to ensure no food or hotel property is being removed.  Screen persons entering tis entrance for purpose and authorization
  • Responsible for receiving, recording and storing of all lost and found items.  Research and respond to inquiries from guests concerning status of items.  Mail out claimed items to owner
  • Responsible for escorting guests and employees as required to parking lots, guest floors and colleagues carrying house banks.  Assist guests with door lock problems using moderately complex hand held electronic apparatus

Experience Required: 

  • High School graduate or equivalent preferred
  • 2 years of previous customer service experience required
  • Prior law enforcement and/or military experience preferred
  • Knowledge of Microsoft Works
  • TIPS and BASSET licenses required
  • CPR Certification and/or First Aid Training preferred
  • Hotel luxury security experience preferred
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About this Employer

The Langham Chicago

330 North Wabash
Chicago, IL 60611

(312) 923-9988

246 Room Hotel

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Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.


268 guest rooms and 48 suites designed for the discerning traveller. Warm colour tones accented with rich textiles and dark woods create open and inviting spaces. Floor-to-ceiling windows provide sweeping vistas of the Chicago skyline and river. Modern conveniences and our signature amenities make every room a comforting place to unwind. 


Visual and edible masterpieces that will delight and indulge. Discover contemporary Seasonal American cuisine at Travelle. For a taste of our classic heritage, enjoy our Langham Afternoon Tea with Wedgwood alongside views of Chicago in our stunning lounge, Pavilion.


Stay healthy even when you travel. Get a workout in our state-of-the-art fitness studio or take a dip in our indoor pool. Then, unwind and align your mind at our award-winning wellness retreat, Chuan Spa. Choose from a range of treatments inspired by Traditional Chinese Medicine, that is guaranteed to pamper the senses.


Exclusive downtown Chicago location. Elegant spaces adaptable for a variety of events and meetings. An intuitive team of organisers that will provide individual service and attention. 15,000 square feet of total event space, all equipped with the latest in specialised audio-visual equipment to ensure your private event is successful.


The Kid’s Suite is a generously sized play space, designed for families to enjoy a variety of activities. Timeless board games such as Monopoly, Trouble and Candyland will captivate children of all ages, while Lincoln Logs, a miniature electric guitar and an oversized white board will ignite the imagination of the young and the young at heart.


This luxurious theater features a 111-inch screen and comfortable seating for up to twelve people—ideal for a family movie night, sophisticated presentation or an intimate gathering. The Cinema Suite is available on a complimentary basis for all hotel guests on a first come basis, and the authentic experience is elevated by a theater-inspired private dining menu, available upon request.