Search 28,559 current hospitality jobs

Front Desk Supervisor

Posted September 7, 2022

Courtyard Dulles Airport Herndon
Herndon, VA
Save this job

About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education and Experience

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Pay starting at $19.00/hr

Save this job

About this Employer

Courtyard Dulles Airport Herndon

13715 Sayward Boulevard
Herndon, VA 20171

(571) 643-0950

187 Room Hotel

www.marriott.com

Work hard & unwind at our hotel near Dulles Airport

Experience the Courtyard by Marriott hotel, located close to Washington Dulles International Airport, where we offer a free airport shuttle. Convenient to shopping, dining and DC attractions, this Marriott Dulles Airport hotel offers an array of services and features designed just for you. If you're in the Northern Virginia area, this hotel near IAD is just minutes from some of the city's leading businesses, including IBM, Amazon, Northrop Grumman, Raytheon, Boeing, Cisco Systems and Lockheed Martin. Spread out in comfort in our spacious rooms and suites at our hotel in Herndon, VA featuring plush bedding, ample work desks with ergonomic seating and flat-panel TVs. For your convenience, we also offer free high-speed Wi-Fi to keep you connected. We also have a 24-hour business center. After your day, enjoy cocktails at The Bistro. Our casual restaurant also serves breakfast, specialty Starbucks® beverages and dinner. Whatever prompts your visit, make it a successful one at Courtyard Dulles Airport.