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Executive Meeting Manager

Posted September 7, 2022

Hilton Chicago/Magnificent Mile Suites
Chicago, IL
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About This Job

The Executive Meetings Manager reports to the Director of Sales & Marketing and will engage with Sales and Operations professionals throughout the hotel. The primary role of the EMM is to plan, solicit, book, service and coordinate group meetings to enable the hotel to meet and/or exceed revenue goals in rooms and food and beverage. This position offers growth opportunity that can lead to either a Catering Sales Manager, Conference Service Manager or Group Sales Manager position

  • Manage all group room blocks and rooming lists in Hotel Front Office System and Delphi, while working to optimize inventory and maximize revenue
  • Assist with follow-up on cut-off dates, billing and other logistical requirements for incoming groups and events. 
  • Ensure accurate set-up of group billing and special requests at time of turnover.
  • Manager all VIP guestroom accommodations and amenities.
  • Maintain accurate, legible records and files in Delphi
  • Manages meeting space, room set up, food and beverage and audio-visual requirements.
  • Communicate and work with Food & Beverage team as appropriate to ensure client satisfaction.
  • Collaborates with all other operational departments to communicate group details via the group resume pertaining to arrival/departures, billings, special requests, etc.
  • Execute assigned sales reporting and ensure all deadlines are met
  • Follow-up on all special projects and assignments given by the DOSM
  • Create group booking links for reservations
  • Solicit, negotiate, book and service new and repeat business through telemarketing, mailings, referrals, etc. to maximize room and catering revenues.
  • Plan, upsell and detail the meeting/function with the client, including space requirements, times, equipment, menus, billing instructions, etc. Complete the contracts, prepare areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
  • Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings.
  • Other responsibilities as assigned.

Responsibilities are subject to change

SKILLS AND ABILITIES

  • Excellent oral and written communication skills.
  • Demonstrates independent problem-solving skills and identify process improvements needed.
  • Strong knowledge of Microsoft Office, Excel and Delphi/Salesforce FDC
  • Strong work ethic and professional focus; High level of integrity and discretion.
  • Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
  • Ability to push, pull, and lift up to 20 pounds on occasional basis.

EXPERIENCE

Past hotel sales experience preferred 2 years with a basic knowledge of food and beverage as it relates to catering and social events a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Chicago/Magnificent Mile Suites

198 East Delaware Place
Chicago, IL 60611

(312) 664-1100

345 Room Hotel

www.hilton.com

Downtown Chicago suites, beside Magnificent Mile

Just off Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park are just over a mile away. Enjoy our top-floor pool and fitness center with views of Lake Michigan.