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IT Manager

Posted September 7, 2022

Embassy Suites by Hilton Dorado del Mar Beach Resort
Dorado, PR
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About This Job

Description

An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

  • Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
  • Supervise the IT Department on a daily basis
  • Maintain excellent product knowledge and apply it to deliver full system benefits
  • Understand, fully, the legal requirements on IT governance and security
  • Handle, efficiently and completely, IT issues that arise
  • Identify current and future system needs and provide solutions for the identified needs
  • Build strong internal working relationships with all hotel Departments

Requirements

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous IT management experience, preferably in the hotel, leisure, and/or service sector
  • Experience of all Microsoft systems
  • Experience of hotel applications, such as Fidelio and Micros, preferred
  • Excellent organizational and interpersonal skills
  • Current technical skills and knowledge of technology
  • General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
  • Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

  • Ability to work in a team
  • Excellent attention to detail
  • Positive Attitude
  • IT proficient
  • Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Embassy Suites by Hilton Dorado del Mar Beach Resort

201 Dorado Del Mar Boulevard
Dorado, PR 00646

(787) 796-6125

174 Room All Suite

embassysuites3.hilton.com

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At A Glance

Discover the rich history, culture, arts and amazing natural wonders of Puerto Rico while at our Dorado Del Mar beach resort. Activities like shopping at the Puerto Rico Premium Outlets or visiting the Camuy Caves and El Yunque National Rainforest are a synch from our location.

Select from over 150 spacious two-room suites with ocean or mountain views from your balcony. All suites have internet access, refrigerator, microwave, wet bar and two televisions. Choose between delicious meals at the Blue Seahorse Pool Bar & Grill and Paradise Café or enjoy room service in your suite. Start your day with a custom omelet from our complimentary made-to-order breakfast. Unwind at the complimentary Evening Reception, with light snacks and beverages. Stop by our E'terie for food to go like pastries, sandwiches, or that afternoon cup of mocha.

Our Puerto Rico beach resort offers the perfect hotel location for meetings, events, social occasions and spectacular oceanfront weddings. Our dedicated team will guide you from the booking of suites and meeting rooms, to planning all of your food and beverage needs.