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Front Desk Agent

Seasonal

Housing, breakfast essentials and hot lunch, on site laundry and more provided!

Posted September 7, 2022

The Ranch at Rock Creek
Philipsburg, MT
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Start NOW! Outdoor enthusiasts will enjoy the opportunity to work at the world’s first Forbes Travel Guide Five-Star guest ranch and glamping destination. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. Luxury service is provided with genuine warmth

Compensation

Starting at $15

About This Job

Front Desk Agent

Primary Purpose of Position
Guest Services Agent is the primary liaison between The Ranch and our guests; Agents represent our property to guests throughout their stay.  Guest Service Agents handle all arrival and departure procedures ensuring that Forbes Five Star standards are met at at times. Perhaps most importantly, Agents are responsible for managing guest requests while in-house in an efficient, courteous and professional manner. 
Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  
Essential Duties and Responsibilities
  1. Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations layout, arrivals and departures procedures and hours of operations for the various Ranch outlets.
  2. Address guest concerns, requests and special requirements by facilitating inter-departmental communication to assure guest requests are handled in a timely basis and to the highest standards.
  3. Relay accurate information to guests regarding local attractions/activities as well as on-site Ranch activities, spa treatments and food and beverage events.
  4. Help manage the arrival process by preparing and printing registration cards and waivers. When placing welcome materials in the accommodations, perform a final inspection.
  5. Perform check-in, and initiating The Ranch property tour in the Granite Lodge.  
  6. Learn our Property Management System in order to maintain reservations in-house, review arrivals before check in and troubleshoot incorrect folio postings, and update guest records.
  7. Manage the departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guests’ final questions.
  8. Promote teamwork and quality service through daily communication and co-ordinations with other team members.
Education/Experience
  1. Previous experience working as a front desk agent or in a similar role at a luxury property. 
  2. A high school diploma or equivalent vocational training certificate
  3. College or University qualifications beneficial.
  4. Two years of customer service experience required.
  5. Front Desk or hotel operations experience preferred.
  6. Ability to clearly communicate with guests, management and co-workers to their understanding.
  7. Ability to provide legible written communication.
  8. Proficient in Microsoft Word, Excel and Power-Point (required).
  9. Valid driver’s license.
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About this Employer

The Ranch at Rock Creek

79 Carriage House Lane
Philipsburg, MT 59858

(406) 859-6231

The Ranch at Rock Creek is an all inclusive guest ranch nestled in one of Montana's most pristine valleys. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. It has been recognized as the World's only Forbes Travel Guide Five-Star Guest Ranch. As a Relais & Châteaux property, we've spent the last six years expanding the frontiers of luxury travel with our one of a kind accommodations, extensive amenities, inventive cuisine and access to over 35 guided outdoor activities on the ranch.

Set among 6,600 acres (10 square miles) of rugged Montana ranchland just outside Philipsburg, MT, guests experience limitless outdoor recreational opportunities, outstanding accommodations and cuisine, and a renowned full-service spa. Families, couples, and friends will discover that The Ranch at Rock Creek is unparalleled among Montana vacation ranches. It's a place that offers the feel of the ‘true West’ without sacrificing true comfort.

Our employees come not only from Montana, but from all across the United States, Europe, and Asia. Meeting new people, creating custom guest experiences, trying new activities, and taking advantage of all The Ranch and the local community has to offer is part of a typical employee experience.

The Ranch is located in a very remote area, and those seeking the hustle and bustle of city life should not look here. Successful employees enjoy the rural beauty of the area and the outdoor activities it provides. Candidates should have a strong luxury hospitality mindset. Our most successful employees are those who are self-motivated, confident, good at multi-tasking and creating special connections, and who, above all, show impeccable work ethic.  A love of the outdoors and an adventuresome spirit are crucial. The desire to work as a team and go above and beyond the call of duty when necessary is what makes our Ranch so special. 

The Ranch at Rock Creek staff enjoys Montana at its finest. There is exceptional access to hiking, camping, and backpacking in the Anaconda-Pintler Wilderness. There are plenty of chances to try new hobbies, such as horseback riding, archery, ice skating or sapphire mining. Southwest Montana is an excellent place for budding photographers, who will see some of the most diverse wildlife in the United States.

In addition, staff members will find themselves steps away from Rock Creek, one of the world’s only Blue Ribbon trout streams. More fishing access is enjoyed on Flint Creek and Georgetown Lake. If you love to fly fish, there is almost no better place in the world to spend a season. Just 25 minutes away, Disovery Ski Area is an alpine skiing destination that becomes a mountain biking mecca in the summer.