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Housekeeping Manager

Housing, breakfast essentials and hot lunch, on site laundry and more provided!

Posted September 7, 2022

The Ranch at Rock Creek
Philipsburg, MT
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Start NOW! Outdoor enthusiasts will enjoy the opportunity to work at the world’s first Forbes Travel Guide Five-Star guest ranch and glamping destination. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. Luxury service is provided with genuine warmth

Compensation

Starting at $17

About This Job

Housekeeping Manager 
The Housekeeping Manager is responsible for ensuring the daily cleaning of all areas within The Ranch, with special attention to details per our luxury standards. In additional to attending to guest accommodations, the department also oversees Laundry and Public Area operations.
The role will is directly responsible for the following key tasks:
  • Assisting in creation of budget and maintaining expenses to said budget
  • Scheduling all areas of division to ensure maximum productivity
  • Training standards in compliance to Ranch standards, Forbes Travel Guide, and Relais and Chateaux
  • Coaching and counseling staff members through progressive discipline tactics
  • Purchasing and maintaining inventory levels throughout all products within division
Essential Duties and Responsibilities
  • Knowledgeable of and able to perform all duties of housekeeping, laundry and public area roles.
  • Assist with responsibilities and duties of housekeeping and laundry services during need periods.
  • Address guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction.
  • Communicate guest concerns, requests and special requirements in a timely manner to appropriate departments.
  • Create, review & monitor staff schedule to ensure there is sufficient coverage at all times.
  • Stay within budget for any expenses and supplies.
  • Train new staff members according to the department’s staffing guide and training outlines.
  • Perform counseling and coaching sessions with staff.
  • Confirm all staff members have arrived and document/find substitutes for any late or absent employees.
  • Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.
  • Provides room availability information by informing front desk clerk of rooms ready for occupancy.
  • Maintains rooms and common areas of the property by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management.
  • Contributes to team effort by attending period staff meeting with other department supervisors; discussing company policies and patrons’ complaints; making recommendations to improve service and operations.
  • Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
  • Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; call for repairs.
  • Promote teamwork and quality service through daily communication and co-ordinations with other team members.
  • Assist the Director of Operations and General Manager in managing property operations to maximize profitability and growth.
Education/Experience
  • College degree preferred.
  • Minimum of three years supervisory experience in housekeeping/hospitality.  Minimum of one year manager experience.
  • Strong understanding of PMS software (SMS) and Housekeeping productivity standards preferred
  • Ability to communicate with guests/employees to their understanding and to provide legible written communications and direction.
  • Ability to compute basic mathematical calculations and follow budget guidelines.
  • Valid driver’s license.
  • Strong preference to leaders that have worked as a leader within housekeeping operation throughout career.
Special Skills/Physical Demand
  • Display a friendly, courteous and professional demeanor in all dealings with guests, patrons and other employees.
  • Ability to anticipate and understand guest inquiries, providing prompt responses.
  • Ability to use radio/pager and respond in a timely manner.
  • Ability to perform assignments with minimal supervision and focus attention on details.
  • Ability to prioritize, organize work assignment and follow-up to achieve desired results.
  • Ability to ensure security and confidentiality of guest and company information.
  • Ability to work cohesively with co-workers as part of a team.
  • Ability to regularly lift and or move 15 lbs. and occasionally lift or move 30 lbs.
  • Ability to stand for long periods of time and move frequently from area to area.
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About this Employer

The Ranch at Rock Creek

79 Carriage House Lane
Philipsburg, MT 59858

(406) 859-6231

The Ranch at Rock Creek is an all inclusive guest ranch nestled in one of Montana's most pristine valleys. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. It has been recognized as the World's only Forbes Travel Guide Five-Star Guest Ranch. As a Relais & Châteaux property, we've spent the last six years expanding the frontiers of luxury travel with our one of a kind accommodations, extensive amenities, inventive cuisine and access to over 35 guided outdoor activities on the ranch.

Set among 6,600 acres (10 square miles) of rugged Montana ranchland just outside Philipsburg, MT, guests experience limitless outdoor recreational opportunities, outstanding accommodations and cuisine, and a renowned full-service spa. Families, couples, and friends will discover that The Ranch at Rock Creek is unparalleled among Montana vacation ranches. It's a place that offers the feel of the ‘true West’ without sacrificing true comfort.

Our employees come not only from Montana, but from all across the United States, Europe, and Asia. Meeting new people, creating custom guest experiences, trying new activities, and taking advantage of all The Ranch and the local community has to offer is part of a typical employee experience.

The Ranch is located in a very remote area, and those seeking the hustle and bustle of city life should not look here. Successful employees enjoy the rural beauty of the area and the outdoor activities it provides. Candidates should have a strong luxury hospitality mindset. Our most successful employees are those who are self-motivated, confident, good at multi-tasking and creating special connections, and who, above all, show impeccable work ethic.  A love of the outdoors and an adventuresome spirit are crucial. The desire to work as a team and go above and beyond the call of duty when necessary is what makes our Ranch so special. 

The Ranch at Rock Creek staff enjoys Montana at its finest. There is exceptional access to hiking, camping, and backpacking in the Anaconda-Pintler Wilderness. There are plenty of chances to try new hobbies, such as horseback riding, archery, ice skating or sapphire mining. Southwest Montana is an excellent place for budding photographers, who will see some of the most diverse wildlife in the United States.

In addition, staff members will find themselves steps away from Rock Creek, one of the world’s only Blue Ribbon trout streams. More fishing access is enjoyed on Flint Creek and Georgetown Lake. If you love to fly fish, there is almost no better place in the world to spend a season. Just 25 minutes away, Disovery Ski Area is an alpine skiing destination that becomes a mountain biking mecca in the summer.