Search 28,646 current hospitality jobs

Concierge/Ambassador

Housing, breakfast essentials and hot lunch, on site laundry and more provided!

Posted September 7, 2022

The Ranch at Rock Creek
Philipsburg, MT
Apply Now Save this job
Start NOW! Outdoor enthusiasts will enjoy the opportunity to work at the world’s first Forbes Travel Guide Five-Star guest ranch and glamping destination. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. Luxury service is provided with genuine warmt

Compensation

Starting at $15

About This Job

The Ranch Concierge is responsible for sculpting customized trip itineraries for ranch guests.  This positions is responsible for fostering a relationship with our guest before they get here by pre-booking all activities, spa treatments and documenting all special requests for each guest reservation. They will often act as a Ranch host when guests are on property.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

Essential Duties and Responsibilities
  • Act as the single point of contact for each assigned guest to assist with planning prior to their stay.
  • Follow pre-booking timelines and communicate with guests in a timely and efficient manner.
  • Anticipate guest needs by asking probing questions about their upcoming visit.
  • Note and confirm guest requests with all pertinent guest information; Names of family members, special requests, dietary restrictions, room/view requests, follow up needs, allergies.
  • Accurately record all bookings in customized guest itineraries.
  • Ensure all guest details are accurately recorded in the PMS/activity schedule and communicated to all Ranch departments and other stakeholders.
  • Communicate guest concerns, requests, special requirements, issues and any other pertinent information to management and appropriate department in a timely manner.
  • Maintain accurate notes and traces to ensure full and proper follow-up to all action items.
  • Act as Ranch host welcoming guests, answering questions, assisting with any requests or changes to itineraries, and any other aspects needed by guests.
  • Follow all benchmarked standards set forth by Forbes Travel Guide and Relais & Châteaux
  • Ensure maximum room occupancy in line with company policies, rates and reservation rules in a bid achieve room revenue goals.
  • Maintain paper and online files in a neat and orderly fashion.
  • Maintain a neat work area.
  • May assist the Director of Sales & Marketing in entering and maintaining room group blocks.
  • Provide backup assistance to reservations area in times of high volume.
  • Education/Experience
  • High school diploma or equivalent
  • Experience should include prior hotel operations experience. Concierge experience and Les Clefs d’Or certification preferred.
  • Previous call center experience beneficial
  • Previous data entry experience beneficial
  • Knowledge of Word, Excel and Outlook mandatory, Springer Miller experience beneficial.
  • College or university qualifications beneficial. 
  • Fluency in two or more language a plus
  • Special Skills/Equipment
  • Ability to read and comprehend complex instructions, correspondence, and memos in English.
  • Ability to write complex correspondence.
  • Ability to hold and comprehend phone conversations.
  • Ability to calculate figures and amounts such as percentages and payments.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems with several variables.
  • Ability to be patient and calm at all times.
  • Ability to be seated and work on a computer for long periods of time.
  • Must have attention to detail and excellent organization skills.
  • Ability to engage guests in meaningful conversations face-to-face, showing a genuine sense of interest.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time


Apply Now Save this job

About this Employer

The Ranch at Rock Creek

79 Carriage House Lane
Philipsburg, MT 59858

(406) 859-6231

The Ranch at Rock Creek is an all inclusive guest ranch nestled in one of Montana's most pristine valleys. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. It has been recognized as the World's only Forbes Travel Guide Five-Star Guest Ranch. As a Relais & Châteaux property, we've spent the last six years expanding the frontiers of luxury travel with our one of a kind accommodations, extensive amenities, inventive cuisine and access to over 35 guided outdoor activities on the ranch.

Set among 6,600 acres (10 square miles) of rugged Montana ranchland just outside Philipsburg, MT, guests experience limitless outdoor recreational opportunities, outstanding accommodations and cuisine, and a renowned full-service spa. Families, couples, and friends will discover that The Ranch at Rock Creek is unparalleled among Montana vacation ranches. It's a place that offers the feel of the ‘true West’ without sacrificing true comfort.

Our employees come not only from Montana, but from all across the United States, Europe, and Asia. Meeting new people, creating custom guest experiences, trying new activities, and taking advantage of all The Ranch and the local community has to offer is part of a typical employee experience.

The Ranch is located in a very remote area, and those seeking the hustle and bustle of city life should not look here. Successful employees enjoy the rural beauty of the area and the outdoor activities it provides. Candidates should have a strong luxury hospitality mindset. Our most successful employees are those who are self-motivated, confident, good at multi-tasking and creating special connections, and who, above all, show impeccable work ethic.  A love of the outdoors and an adventuresome spirit are crucial. The desire to work as a team and go above and beyond the call of duty when necessary is what makes our Ranch so special. 

The Ranch at Rock Creek staff enjoys Montana at its finest. There is exceptional access to hiking, camping, and backpacking in the Anaconda-Pintler Wilderness. There are plenty of chances to try new hobbies, such as horseback riding, archery, ice skating or sapphire mining. Southwest Montana is an excellent place for budding photographers, who will see some of the most diverse wildlife in the United States.

In addition, staff members will find themselves steps away from Rock Creek, one of the world’s only Blue Ribbon trout streams. More fishing access is enjoyed on Flint Creek and Georgetown Lake. If you love to fly fish, there is almost no better place in the world to spend a season. Just 25 minutes away, Disovery Ski Area is an alpine skiing destination that becomes a mountain biking mecca in the summer.