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Room Attendant

Posted January 27, 2023

The Westin Anaheim Resort
Anaheim, CA
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DISCOVER WHAT IT MEANS TO RISE! At The Westin Anaheim Resort, discover a place where you’re given a choice to not just get up and go to work, but to RISE. To work together to enhance the well-being of our guests and our communities. Job Fair: July 7 10-3 at The Anaheim Hotel.

About This Job

OVERVIEW: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Must meet or exceed 4 Diamond standards.

Room Attendant Responsibilities

  • Could include performing duties as a Turn down Attendant which will include being responsible for evening turn down services and refreshment of the occupied room.
  • Must adhere to all COVID-19 Rules and Regulations
  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
  • Dust furniture and equipment.
  • May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
  • Notify supervisor when service is complete so rooms may be sold or occupied.
  • Responsible for the overall cleanliness of assigned rooms/suites
  • Report any room unable to be serviced to supervisor according to established procedures.
  • Report to supervisor needed repairs or unsafe conditions.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned
  • Replenish linen and guest amenities

Qualifications and Requirements

  • Experience in a 400+ room hotel is preferred
  • Carrying or lifting items weighing up to 50 pounds and pushing/pulling up to approximately 150 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling
  • Behaves with integrity, honesty and is open with guests and fellow associates.
  • Ability to communicate effectively with guests and team members verbally or in written form.
  • Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
  • Position may be required to work varied schedule that will include evenings/nights, weekends and holidays.
  • Ability to arrive to work on time.


  • 1 year experience in a room attendant role
  • Experience in the hospitality industry preferred
  • Experience in 4 Diamond Rated Hotel preferred
  • Must be able to walk/stand for long periods of time
  • Excellent communication skills
  • Must be able to work days, nights, weekends and Holidays.
  • Must be able to walk for long periods of time
  • Knowledgeable of chemicals


  • Able to communicate effectively in English/Spanish, both verbally and in writing.
  • Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.


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About this Employer

The Westin Anaheim Resort

1030 West Katella
Anaheim, CA 92802

Telephone (657) 279-9786
Reservations (657) 279-9786

618 Room Hotel

Managed By

NOW OPEN! Enjoy the next level in luxury family vacations!

Adjacent to the Anaheim Convention Center and across from The Disneyland® Resort, the brand new, 618-room AAA 4-Diamond hotel will not only be a place for convention goers but also a stunning luxury retreat for leisure travelers.


  • Directly across from The Disneyland® Resort
  • Exclusive fireworks views from private balconies 
  • Adjacent to the Anaheim Convention Center
  • Amazing panoramic views from RISE Rooftop Lounge
  • Seven innovative and exciting restaurants and bars
  • Westin Heavenly Beds® for a great night's sleep
  • 47,542 square feet of meeting space
  • Heated Outdoor pool with private cabanas
  • Expansive state-of-the-art WestinWORKOUT® fitness studio