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General Manager

Posted November 23, 2022

The Beverly Hilton
Beverly Hills, CA
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About This Job

Description

Be a part of the exciting project One Beverly Hills project; an undreamed of luxury wrapped in exquisite beauty and exclusivity.  The 17.5 acre campus is a complete lifestyle experience.  Designed to achieve the highest levels of sustainability and wellness.  Please click HERE for details on The One Beverly Hills project.

As part of the $2 billion One Beverly Hills project, The Beverly Hilton is embarking on a 5-year rebrand that will elevate the guest experience and transform the hotel and surrounding landscape.  

What will I be doing?

As the General Manager, you would be responsible for all aspects of the daily operations of the hotel, working with the property and corporate teams on the implementation of the brand and service strategy.  This position ensures the operations exceed guests needs, focuses on growing revenue, creates a compelling Team Member culture, and maximizes financial performance. 

  • Lead the transformation and reposition of this iconic property and will play a pivotal role through the renovation phrase of this project
  • Manage all techical aspect of a property transformation including demolition, construction, city permitting, service disruption and plan integration
  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifcations:

  • Experience leading full-service hotels with renovation management at properties comparable in size and scope of The Beverly Hilton
  • 10 years experience as a general manager in a large box or top tier lifestyle hotel. 
  • Previous experience within a union environment including decisioning during complex negotiations
  • Known for an entrepreneurial mindset, creative problem-solving skills, and business acumen with analytical depth 

Preferred Qualifications:

  • Local market expertise 
  • Hilton brand experience 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

The Beverly Hilton

9876 Wilshire Blvd.
Beverly Hills, CA 90210

(310) 274-7777

569 Room Hotel

www.beverlyhilton.com

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At A Glance

Nestled at the crossroads of the storied Wilshire and Santa Monica Boulevards you’ll find The Beverly Hilton, a landmark hotel offering all the ingredients for a glittering getaway. As well as our beautiful rooms and suites, many offering sweeping views of the Hollywood Hills, the hotel offers many on-site charms for you to capture your very own Hollywood moment. The famous Aqua Star pool, BABOR Beauty Spa and legendary dining venues have been, and will continue to be, Hollywood staples for generations.

Home of the Golden Globes Awards™, The Beverly Hilton combines style with comfort. The brightest of Hollywood have entrusted our hotel because we are masters at keeping secrets and managing details.

  • Many rooms and suites offer outdoor living spaces and sweeping views of the Hollywood Hills
  • The Aqua Star Pool is Beverly Hills’ largest pool and is the setting for many photo and film shoots
  • Home of the Golden Globe Awards and over 100 annual red carpet galas