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Guest Service Agent (PM)

Receive up to 40% of your earned wages BEFORE payday with PayActiv!

Posted September 9, 2022

The Elwood Hotel
Lexington, KY
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About This Job

Who this job will appeal to

A team player with a great smile and who absolutely LOVES people!

Benefits

  • Medical / Dental / Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - Company Match %
  • Paid Vacation Days / Paid Sick Days
  • Company Travel Discounts

Essential Functions

  • Welcome guests upon their arrival and help arriving guests with their self check-in process
  • Assist with online and phone reservations
  • Provide information about our hotel, available rooms and amenities
  • Direct patrons to restaurant seating for dining
  • Comprehensive understanding of hotel PMS system and daily operations
  • Ability to be hands-on with guest needing additional assistance
  • Perform all other job related duties as assigned
  • Exceeds standards for personal appearance and grooming at all times

Job Knowledge/ Skills and Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills
  • Intermediate understanding of hotel systems and computers
  • Ability to remain patient, calm and welcoming at all times

Qualifications/Requirement's

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Minimum of 1 year customer service experience; hotel preferred, but not required
  • Ability to stand for long periods of time
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pound

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

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About this Employer

The Elwood Hotel

444 Parkway Drive
Lexington, KY 40504

(859) 423-1001

62 Room Hotel

www.theelwoodhotel.com

Our Hotel

Our boutique independent hotel features unexpected bursts of color and art that will inspire adventure and create memories. Located minutes away from Lexington's best breweries, bakeries, boutiques, and farmers’ markets, the hotel is home to Fiddletree Kitchen & Bar. As an associate, you will appreciate the inspirational history, the eclectic mix of guests, and the excellent culture.

Our Guests Love

Number of Rooms: 65
Event Space Square Footage: N/A
Dining: Fiddletree Kitchen & Bar
Amenities: Fitness center
Points of Interest: Breweries, bakeries, boutiques, and farmers’ markets

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages BEFORE payday with PayActive
  • Paid Time Off (PTO)
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan
  • Hotel Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from top branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our people first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.