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Sr Director Infrastructure

Posted January 27, 2023

Bethesda, MD
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About This Job

With a career at HMSHost, you really benefit! We offer:

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Free parking and onsite fitness center
  • Wellbeing Support Program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus


The Sr Director Infrastructure is responsible overseeing all infrastructure assets and enabling infrastructure changes and decisions in support of the overall vision of the IT department. The position is also responsible for assisting in architecture planning and contingency provision for all company sites; driving key technology projects; and participating in other projects as requested by executive management. This is a management position and typically reports to the EVP & Chief Information Officer.

Essential Functions

  • Oversees and directs the analysis of business requirements, development of current and future growth needs, implementations, testing, training and documentation of all network related components
  • Manages the Network Operating Center (NOC) to achieve SLA’s
  • Manages support associates, consultants and third party vendors
  • Directs projects dealing with upgrades, enhancements, and new functionality on the distributed operations networks and hardware bases
  • Responds to customer issues, changing priorities, and escalation issues keeping all interested parties abreast of developments and decisions in a timely fashion
  • Sets vision for network to ensure reliability and resiliency to minimize business impact and interruptions
  • Identifies technology solution to address critical business needs
  • Identifies key business partners to gain economies of scale for technology investments
  • Oversees research and development as well as infrastructure related projects
  • Establishes technical standards and ensures adherence to company’s security policies and procedures
  • Develops contingency plans to minimize risk and securing all technology assets and anticipates major technology changes and develops reaction plan

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires a Bachelor’s degree in Computer Science, IS or Math; MS, MBA or equivalent IT experience of 10 years.
  • Requires 5 years experience at a Director or Project Manager level; at least 3 years experience with distributed systems environments.
  • Experience with POS hardware/software platforms desired
  • Requires strong technical and functional solution implementation experience; experience with Micros systems a plus; computer software knowledge in food service, retail, distribution or manufacturing
  • Requires strong business knowledge relating to retail/food service and ability to make best practices recommendations to users
  • Desired certifications include MCSE, SCSA and CCNA
  • In-depth knowledge of Cisco, Juniper Networks, Microsoft Server, Database Management, Data Center Management, and PBX systems desired.
  • Strong technical experience across various network, software & hardware technologies a must.
  • Requires ability to travel; position requires approximately 50-75% travel
  • Requires excellent project management and working knowledge of Microsoft Office applications
  • Requires experience interacting with executive levels and the ability to work without supervision on specific assignments
  • Requires strong technical oral, written and interpersonal communication skills
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About this Employer


6905 Rockledge Drive
Bethesda, MD 20817

(240) 694-4100

Corporate Office

HMSHost Leading the Industry

HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit for more information.