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Front Desk / Night Auditor

Health Benefits, 401K, Complimentary meals, Marriott Discounts.

Posted November 8, 2022

Marriott Dallas Las Colinas
Irving, TX
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About This Job

Dallas Marriott Las Colinas luxurious hotel located on the banks of beautiful lake Carolyn is seeking a Night Auditor and a Front Desk Agent to join its Front office team. This 364 room, Four Diamond hotel offers Lakeview accommodations and state-of-the-art meeting facilities including 24,000 square feet of meeting space. The position is Responsible for the total desk operation during there shift and keeping the managers informed of any guest complaints or situations that need immediate attention.

  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
  • Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
  • Verify Gtd no-shows and complete walked guest report and put a copy in immediate supervisor's box.
  • Ensure credit card draft capture is in balance.
  • File credit cards, keys and completed reports.
  • Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
  • Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
  • Complete a "person in charge" security report identifying any unusual events and place on the General Manger's desk for review.
  • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
  • Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
  • Complete daily revenue report accurately and input daily summary records and same day selling strategy report.

Other and all duties, projects, and tasks as assigned by employee's manager. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required. Must have prior Front Desk Experience. Minimum of a High School Diploma and some college preferred. Must be able to work a flexible schedule which includes evenings, weekends and holidays..Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
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  • Strong communication and problem solving skills.
  • Must possess solid relationship-building skills, people focused, highly organized and guest centric.
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About this Employer

Marriott Dallas Las Colinas

223 West Las Colinas Boulevard
Irving, TX 75039

(972) 831-0000

361 Room Hotel

www.marriott.com

Our Hotel

Business and leisure travelers will enjoy a rewarding Texas stay at Dallas Marriott Las Colinas. Our hotel is located on the Lake Carolyn waterfront, providing an ideal location with easy access to numerous area attractions. We are within walking distance of the Irving Convention Center at Las Colinas and the recently opened Toyota Music Factory, featuring a concert venue and popular restaurants. Retreat to comfort in our spacious rooms with luxury bedding, ergonomic workstations and flat-panel TVs, and take advantage of room service for convenient in-room dining. Also visit Bistro Fiera, our hotel restaurant serving breakfast, lunch and dinner to fuel hungry travelers. During downtime, keep up with your exercise routine at our 24-hour fitness center and indoor pool. You can also host a small or large business or social function in one of our stylish event rooms, complemented by AV services and catering.