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Front Desk Floor Manager

Posted November 12, 2022

Hyatt Regency JFK at Resorts World New York
Queens, NY
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Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

About This Job

Job Details

Essential Duties and Responsibilities

  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures

Job Requirements

  • Hotel pre-opening experience preferred
  • Experience working with Local 6 a plus
  • Experience and a thorough understanding of Front Office operations
  • Have an impeccable eye for detail to ensure accuracy and efficiency
  • Open availability - ability to work overnights, weekends, and holidays
  • Clear concise written and verbal communication skills in English, bilingualism an asset
  • Must be able to perform duties with minimal supervision
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Ability to complete all tasks despite stressful, emergency, critical or unusual interruptions
  • Strong supervisory and communication skills
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Working Knowledge of Microsoft Office

Working Conditions

  • The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation, to enable individuals with disabilities to perform the essential functions. Work is normally performed in an interior resort casino environment
  • Must be able to stand, walk, and move through all areas of the resort casino
  • Must be able to work under pressure in a fast-paced, 24-hour resort casino environment and effectively deal with guests, colleagues, vendors and members of the business community in all situations

Other Skills/Abilities:

Must be able to work flexible schedule including nights, weekends and holidays as required

Must be able to read, write, speak and understand English

Must be able to respond to visual and aural cues

Work/Educational Experience

  • Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
  • Associate’s Degree in Business or closely related field
    • OR Three (3) years’ experience in a Supervisory position or equivalent
    • OR Two (2) years’ management experience in the hiring position’s Department
  • Previous experience in a five-star facility preferred
  • Previous experience in a resort casino environment preferred

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

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About this Employer

Hyatt Regency JFK at Resorts World New York

110-00 Rockaway Blvd.
Queens, NY 11420

(833) 671-1234

400 Room Hotel

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We're excited to announce that our property addition will include a 400-room Hyatt Regency, complete with the following:

  • 3 Types of Suites: Junior, 2-Bay and 3-Bay
  • Presidential Suites
  • Additional restaurants
  • State-of-the-art conference and meeting spaces
  • Retail options